Collections Analytics Lead

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: Collections Analytics Lead

Summary:

Reporting to Director, Credit and Collections – Operations & Analytics, you will play a key role in a highly visible team within the organization to advance our business as we execute our Billing Migration. This is a great opportunity for an individual with a passion for using data to drive insights, presenting key learnings and delivering transformational outcomes to our business through the use of advanced analytics, collections efficiency and disciplined risk governance.

You are a leader with strong collaboration and communication skills and a great ability to manage multiple priorities in a very fast paced environment. You contribute to the success of the Collections function by defining, implementing, and tracking best-in-class collections strategies, consistent process execution, and oversight. You are a rigorous logical thinker, curious, flexible and have great teamwork abilities. Your background and experience is at the intersection of math/stats, data analytics, communication, and domain knowledge in Credit and Risk Management.

Responsibilities:

Leverage your strong credit and collections analytical background in order to collaborate with various business partners to:

Qualifications:

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.