Collections Specialist

Overview

We are seeking a dedicated and skilled Collection Agent to join our team. The ideal candidate will have a strong background in customer service and possess excellent negotiation skills. As a Collection Agent, you will be responsible for managing accounts receivable, communicating with clients regarding outstanding debts, and ensuring timely payments. Your role is crucial in maintaining the financial health of our organization while providing exceptional service to our clients.

Responsibilities

- Engage with clients via phone and email to discuss outstanding debts and payment arrangements.

- Negotiate payment plans that are mutually beneficial for both the client and the organization.

- Conduct thorough account analysis to identify discrepancies and resolve issues promptly.

- Utilize financial software to track payments, manage accounts, and document communications.

- Maintain accurate records of all interactions with clients, ensuring compliance with company policies.

- Apply medical terminology when dealing with healthcare-related accounts, ensuring clarity in communication.

- Demonstrate excellent phone etiquette while maintaining a professional demeanor in all client interactions.

- Collaborate with team members to improve collection strategies and enhance customer service.

Experience

- Proven experience in telemarketing or collections is preferred.

- Familiarity with revenue cycle management processes is advantageous.

- Strong understanding of debits and credits as they relate to account management.

- Experience with coding and medical terminology is a plus but not required.

- Excellent customer service skills, with the ability to handle difficult conversations tactfully.

- Proficiency in using financial software for account management and reporting.

Join us as we work towards achieving our financial goals while providing exceptional support to our clients. Your expertise as a Collection Agent will play a vital role in our success.

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

- 401(k)

- Paid time off

- Paid training

- Work from home

Work Location: Remote