Collections Specialist

Essential Duties and Responsibilities:

· Perform collection activity for Accounts Receivable invoices and manage overdue/past due invoices from customers within agreed terms.

· Negotiate payment arrangements on past due accounts to avoid outside collections.

· Turning accounts over to outside collection agencies when needed.

· Investigate and diagnose potential errors, discrepancies and chargebacks, and forward to appropriate department(s) for a resolution.

· Reinforce relationships with customers by leading effective and continuous communications.

· Maintaining customer account status (on hold, COD) and other information as needed.

· Accounts Receivable Audits.

· Knowledge of contractual agreements entered into by bids, preliminary information forms and stop pay notices, stop work notices and payment bond claims.

· Knowledge of Accounting and possess the understanding of how Billing functions affect P&L and Inventory.

· Perform ad-hoc reporting, as required.

Job Requirements

- 3+ years in Customer Service/Collections related experience.

· Bachelor’s degree preferred.

· Ability to work independently.

· Ability to prioritize and shift one’s focus to urgent issues while not falling behind on other duties.

- Ability to quickly grasp situations and make decisions to ensure problems are resolved.

- Excellent communication and organizational skills including effective written and verbal communications skills to communicate with various levels within the organization.

- Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables

- Excellent problem-solving skills

- Proficiency reviewing Schedules of Values (SOVs) in accordance with project contracts and payment applications.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

- 401(k) matching

- AD&D insurance

- Dental insurance

- Health insurance

- Health savings account

- Paid time off

- Vision insurance

Work Location: In person