Credit and Collections Specialist

Job Summary

We are seeking a motivated and detail-oriented Credit & Collections Specialist to join our team. The ideal candidate will be responsible for managing accounts receivable, contacting customers to collect outstanding debts, and ensuring timely payments. This role requires a strong understanding of financial concepts and excellent communication skills to effectively resolve payment issues while maintaining positive relationships with customers.

Responsibilities

- Contact customers via phone and email to follow up on overdue accounts and negotiate payment arrangements.

- Maintain accurate records of all communications and transactions related to collections.

- Review account statements and reconcile discrepancies to ensure accurate billing.

- Prepare reports on collection activities and account status for management review.

- Stay updated on industry regulations related to medical collections and ensure compliance in all communications.

- Daily review of customer account balances

- Prepare and send dunning letters to past due accounts

- Manage fuel assistance for approved customers

- File and attend small claims hearings for uncollected accounts

- Review and release deliveries for eligible accounts

- Prepare and send invoices and statements to customers

Requirements

- Proven experience in collections or a related field, such as accounts receivable or telemarketing.

- Strong understanding of financial concepts, including account reconciliation and revenue cycle management.

- Excellent mathematical skills for accurate calculations related to payments and account balances.

- Exceptional communication skills, both verbal and written, with the ability to handle difficult conversations professionally.

- Detail-oriented with strong organizational skills to manage multiple accounts effectively.

- Ability to work independently as well as part of a team in a fast-paced environment.

- Ability to pass background screening

- Minimum Job Requirements

· High school diploma or GED

· Collection experience

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- AD&D insurance

- Dental insurance

- Employee discount

- Health insurance

- Life insurance

- Opportunities for advancement

- Paid sick time

- Paid time off

- Paid training

- Vision insurance

Ability to Commute:

- South Hadley, MA 01075 (Required)

Ability to Relocate:

- South Hadley, MA 01075: Relocate before starting work (Required)

Work Location: In person