Client Services Specialist I

Description:

At SPL, we turn science into impact. We’re looking for a detail-oriented and client-focused Client Services Specialist I to join our team in Plano, TX. In this role, you’ll serve as a liaison between clients and internal staff, ensuring accurate account setup, timely communication, and the delivery of high-quality results. If you’re organized, adaptable, and eager to grow your skills in a collaborative environment, we’d love to hear from you!

Why You’ll Love This Role

- Cultivate strong client relationships and making a direct impact on customer satisfaction;

- Develop expertise in both client services and laboratory processes — no two days will look the same;

- Take ownership of client account management, ensuring services are delivered accurately, efficiently, and with care;

- Join a collaborative, fast-moving team where your attention to detail and problem-solving skills really matter.

What You’ll Do

- Serve as a primary contact for clients, handling inquiries, requests, and updates via phone, email, and in person;

- Set up and maintain client accounts in LIMS and ensure accurate documentation;

- Coordinate with laboratory, field, and administrative staff to ensure timely sample submission and reporting;

- Prepare client quotations, process work orders, and ensure proper billing;

- Generate and distribute reports, invoices, and supporting documentation;

- Support subcontracting of analyses and outsourcing processes when needed;

- Assist sample management staff during high-volume periods, including chain-of-custody logging and sample intake;

- Monitor client satisfaction and escalate issues to management when necessary;

- Provide backup coverage for teammates during absences or peak workloads;

- Perform other duties as assigned.

Requirements:

What Makes You a Great Fit

- High School Diploma or equivalent required; Associate’s or Bachelor’s degree in science or business preferred;

- 2–3 years of experience in client services, account coordination, or administrative support strongly preferred;

- Previous customer service or administrative support experience with client-facing responsibilities required, preferably in a laboratory, technical, or professional services setting;

- Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat;

- Experience with LIMS or similar software preferred;

- Strong communication, organizational, and time management skills;

- Ability to work both independently and collaboratively in a fast-paced environment.

The Perks of Being Part of Our Team

- Grow Your Future: 401(k) plan with company matching to boost your retirement savings;

- Health & Wellness Covered: Comprehensive dental, vision, and health insurance plans;

- Spend Smart, Live Well: Flexible HSA and FSA accounts to help manage healthcare costs;

- Safety Net On Us: Employer-paid short-term and long-term disability coverage;

- Celebrate & Recharge: 9 paid holidays plus a generous PTO plan to balance work and life;

- Extra Protection: Employer-paid voluntary life and AD&D insurance;

- Family First: Paid parental leave available for both parents;

- Support When You Need It: Employee Assistance Program (EAP) for personal and professional help;

- Exclusive Perks: Discounts on products, services, and experiences just for you.

Your Schedule and The Fine Print

- Full-time position with regular onsite presence required;

- Ability to work evenings or weekends as needed to meet client or workload demands;

- Primarily office-based role with occasional exposure to laboratory or sample receiving areas.

Our Commitment to Diversity and Inclusion

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

Visa Sponsorship

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.