Client Service Representative

Overview

We are seeking a dedicated and proactive Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will play a crucial role in managing customer relationships, assisting with inquiries, and ensuring a positive experience with our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.

-Various administrative tasks, including incoming calls, order processing, inquiries, issues, filling, and database information, writing credits, quoting as required, expediting orders, and sales reporting

-Assess customers’ needs to achieve satisfaction

-Lead point of contact for all matters specific to your customers and outside Sales Reps and Manufacturing Reps

-Build relationships through interactive communication

-Handle complaints and provide appropriate solutions

-Assist with procurement and engineering as needed on requotes

-Assist Engineering to maintain current drawing specifications on file, item description management

-Keep records of customer interactions and quoting, issues, process customer accounts and save documents in CRM

-Other tasks and projects as required

Requirements

-Office Experience and CSR Exp

-Experience working in a manufacturing setting

-2-4 years’ experience

Job Type: Full-time

Pay: $21.65 - $27.99 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person