Client Services Coordinator

Take incoming customer calls

Schedule and coordinate all service calls as calls are received

Create dispatch ticket for all service calls

Update customer files as information is received from installation

Type service contract proposals for new customers

Maintain customer history files in database

Happy calls / customer surveys/reviews after each service and install that is performed on a daily basis

Identifies and potentially resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution

Recommends solutions to management by collecting and analyzing customer information and contributes to team effort by accomplishing related results as needed.

Go the extra mile to take care of the customer

Must be able to multi-task.

Must be able to work well within a team environment

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Must be very detail oriented

HVAC industry experience strongly preferred but not required

Paid vacation and holiday

Healthcare benefits

401(k) retirement account

Life insurance

Ability to earn raises based on performance

Dental insurance

Vision Insurance

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Orlando, FL 32807 (Preferred)

Orlando, FL 32807: Relocate before starting work (Preferred)