Client Service Representative

About Power Support Partners:

Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people that sincerely believes in our values: Love People, Improving Always, Together We Win, and Executing with Excellence. Our main service is installing and maintaining standby generators for power outages which helps people through some of the most difficult moments of their lives. By the need of 2024, we will have 10 locations across the Southeast. The Inside Sales team supports our customers across all of our locations.

Role Summary:The Client Service Representative role is integral to ensuring high-quality client

interactions and service delivery related to generator maintenance, monitoring,

service, and warranties. This role demands active management and

coordination of these service tasks, aiming to enhance client satisfaction,

optimize service delivery processes, and uphold the company's standards and

values.

ResponsibilitiesProcess:

the day-to-day management of generator services, including maintenance,

monitoring, service tasks, warranty sales, and follow-ups, ensuring timely

and efficient completion of tasks and customer communication related to

each of these services offered.

delivery processes, focusing on reducing inefficiencies, improving client

experience, and fostering continuous improvement for customer care -

report these ideas and enhancements to your manager.

clients by understanding, meeting, and/or exceeding their needs and

expectations through effective service coordination.

team members, service technicians, and dispatch managers, to ensure a

seamless and positive client experience across all touchpoints.

team and with clients, ensuring clarity, responsiveness, and a positive

service experience.

Requirements:

client experience roles, preferably within the generator service industry or

related fields.

the ability to effectively communicate with clients and team members

across various channels.

and resolve service-related issues promptly and effectively.