Clerical Support Clerk

This job is located at 814 Commerce Drive, Oak Brook, IL 60523

PLS® Overview:

Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

The Clerical Support Clerk ensures timely and accurate processing of data entry and support requests in accordance with published standards and controls. They will maintain databases by entering new and updated customer/account information according to established guidelines.

Job Responsibilities:

- Ensure all transactions are completed in accordance with federal, state and local regulations.

- Follow company policies and procedures.

- Follow customer privacy protection policies.

- Use multiple computer applications to access information and process transactions.

- Operate office equipment, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

- Review files, records, and databases to obtain information to complete tasks.

- Type, format, proofread and edit correspondence and other documents.

- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

- Check source for accuracy and verify data when needed.

- Research and obtain further information for incomplete request.

- Enter data from source into designated computer application, database or files.

- Perform day-to-day activities that ensure effective account management of assigned accounts.

- Perform reconciliations for assigned accounts to maintain accuracy.

- Work with customers in a proactive manner to resolve discrepancies.

- Maintain a safe, organized, and clean environment.

- Perform other duties as instructed by management.

Job Requirements:

- A High School diploma is required

- Previous payment posting experience is preferred

- Previous customer service experience is preferred

- Research and resolution management

- Planning and organizing

- Problem solving

- Decision making skills

- Strong written/verbal communication skills

- Good interpersonal skills working with internal and external customers

- The ability to work independently as well as part of a team

- Exceptional attention to detail and ability to multi-task

- Proficiency with Microsoft Office products

- Professional appearance and demeanor

- Able to work flexible hours

- English/Spanish speaking is a plus

Physical Requirements:

- Must be able to sit and/or stand for long periods of time.

- Ability to lift 15 lbs.

Benefits:

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS:

Communication Customer Focus Integrity and Trust Teamwork Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment