Claims Representative

Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

Rhode Island Energy, a PPL company, is seeking a Claims Representative to support our property damage claims operations. In this role, you’ll be responsible for evaluating and managing claims related to electrical contact, natural gas incidents, contractor-related issues, and property damage. You’ll also lead efforts to recover costs from auto-related damages and assist with other legal and regulatory matters as needed. This position plays a key role in mitigating risk, enhancing operational efficiency, and delivering value across the organization—all under the guidance of experienced leadership.

Responsibilities:

Core Responsibilities

1. Works with in-house counsel, outside counsel, and independently using knowledge of Company's system, cause and origin, damage calculations and valuations, and legal processes to reach optimum outcome for Company.

2. Performs relatively complex risk and factual analysis of claims, considering strategic objectives, legal reporting obligations and compliance with the law.

3. Conducts factual and liability investigation to determine whether the claim has potential merit both with respect to legal liability and damages. These investigations may include scene investigations, reviewing documents, interviewing witnesses, and conducting research.

4. Negotiate appropriate resolution of claims with claimants, claimants' attorneys, or the insurers.

5. Responsible for managing each matter from date of loss through conclusion by formulating and executing, with in-house and outside counsel, a defense strategy for the claim, with assistance from more senior personnel as needed.

6. Responsible for pursuing recovery for damages caused by third parties to Company property, involving making decisions regarding the settlement value of the Company's claim, potentially testifying at trials, and determining which claims should be written off or cancelled.

7. Reports the status of claims to Company management.

8. May assist in representing the Company at trials, settlement conferences with judges and other related proceedings. Communicates with Company's insurance carriers as appropriate or required under applicable insurance policies.

9. Advises clients on appropriateness of Company operations and activities from a claims handling and collections perspective.

10. Proactively identifies deficiencies in Company operations, work procedures and claims handling and collection processes, and implements solutions to reduce exposure or increase recovery.

Qualifications:

Required Qualifications

- Bachelor’s Degree with two to four years or more of claims experience or a combination of claims and paralegal experience, with knowledge of the legal principles applicable to tort liability and damages OR six or more years of claims and paralegal experience, with knowledge of the legal principles applicable to tort liability and damages

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