Red Dog's Roofing

Call Center Specialist

LocationFitchburg, MA
Job TypePart-time, Full-time
Salary$35,360-$39,520

About This Job

Talk your way into a great new career!

Apply your customer service experience, along with some determination and positivity, and we will provide the training for you to be successful in lead generation, sales, and/or marketing!

Opportunity for growth within the department or potentially move into another department and role. Learn sales and other valuable skills that will help your advance at Red Dog’s Roofing.

The department and company is growing, and for the right candidate there is an opportunity to grow with a great team!

Receive expert training and mentorship to grow personally and professionally.

Be heard, feel valued, contribute ideas, and collaborate with your team to be a part of growing a great company, and positive culture.

Help people in your community, by helping them protect their homes.

If these goals are important to you, apply today to join our team at Red Dog’s Roofing!


Benefits & Perks

Flexible schedules
Advancement Opportunities-We want to see you grow & excel!
Mentorship
Essential industry
Additional Benefits for FT employees


Overview

Join our Customer Care / Call Center team, and provide a great first impression to our customers by being their initial point of contact.

Help people by getting them started on the first steps in the home improvement process, assisting people to protect their homes and families.

From there you could advance into a sales role, increasing your earning potential!

OR, move on to a career in Real Estate, Entrepeneurship, or Management!


Responsibilities include:

Answering phone calls
Completing outbound phone calls
Inside sales opportunities
Scheduling appointments
Entering data in our CRM software
Assisting customers with questions and concerns
Completing customer surveys

Our team is currently seeking someone motivated to learn and excel for our Call Center position. Prior sales or customer service experience is necessary, and a sales mindset even better.


Requirements

Strong communication skills
This individual must be honest, trustworthy, enthusiastic, and a great team player!
Must have a positive attitude and a desire to work hard and exceed expectations.
Must successfully complete a background check


Preferred but not required

Customer service or phone center experience
Scheduling and appointment setting experience
CRM software or other database software experience

The right candidate must work well in a fast paced environment, and remain organized. This individual must have a positive attitude and be a team player. Having great written and verbal communication skills with the ability to create a positive experience for customers is required.


Job Types: Full-time, Part-time


Pay: $17.00 - $19.00 per hour


Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance


Schedule:

4 hour shift
8 hour shift
Day shift
Monday to Friday


Work Location: In person

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