Assistant Call Center Manager

This job is responsible for providing quality and efficient customer service in a call center environment through the daily management of a team. This includes hiring, motivating, recognizing, rewarding, coaching, counseling, training and problem solving. Additional responsibilities include assisting manager with development, analysis and implementation of staffing training. This role also requires the ability to handle escalated phone calls and assist with the resolution of the escalated concern. An associate in this role would partner with the supervisor on the team to recognize coaching needs of employees and provide that coaching and mentoring to individuals as required to aid in development. Special projects could be assigned as required.

Hours: Monday through Friday 1130a-8p; rotating Saturdays 830a-5p

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

QUALIFICATIONS

To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Excellent oral, written and interpersonal communication skills

· Exceptional listening and analytical skills

· Strong knowledge of customer care processes and techniques

· Demonstrated ability to work well in a team environment

· Dedication to providing exceptional customer service

· Proven leadership experience

· Ability to develop and motivate a team.

· Ability to provide and support company goals.

EDUCATION and/or EXPERIENCE

· One year certificate from college or technical school; or one year to 18 months related

experience and/or training; or equivalent combination of education and experience

· 3-5 years Customer service experience required; preferably within a telemarketing/collections setting

· Excellent communication skills both verbal and written are required.

· Working knowledge of Sales Force, preferred

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

Application Question(s):

Ability to Commute:

Work Location: In person