Jacuzzi Bath Remodel by Capital

Call Center Manager

LocationSchenectady, NY
Job TypeFull-time
Salary$55,000

About This Job

Are you a passionate leader with experience in managing a call center? Do you thrive in a fast-paced, customer-focused environment? If so, we have an exciting opportunity for you! Jacuzzi Bath Remodel is looking for a Call Center Manager to join our team and oversee the operations of our Inside Sales Department.


THIS IS NOT A REMOTE POSITION.


WHO WE ARE:

Jacuzzi Bath Remodel is the leading provider of the luxury bathroom experience. We are known for our high-quality products and exceptional customer service. We believe that every customer deserves a spa-like experience in the comfort of their own home, and we are committed to making that a reality. Join our team and be a part of creating beautiful and relaxing bathroom retreats for our clients.


DUTIES:

Oversee a team of inside sales agents to support performance goals.
Hiring, development and performance manage team.
Ensure call center policies and procedures are followed to ensure efficiency and productivity.
Monitor call center performance through call recordings, call metrics and customer feedback.
Collaborate with other departments to ensure a seamless customer experience from sales to installation.


REQUIREMENTS:

Minimum 1- year of experience in a supervisory position.
Computer skills – general computer knowledge and proficiency in Microsoft Office. CRM experience a plus!*
Experience working in call center environment.
Strong ability to solve problems, communicate and work in a fast-paced environment.
Must have a flexible schedule (some nights and weekends).

At Jacuzzi Bath Remodel, we are looking for someone who is passionate about delivering superior customer service experiences and thrives in a collaborative setting. If you have a passion for people and you are looking for a rare leadership opportunity, we want to hear from you!


Job Type: Full-time


Pay: From $55,000.00 per year


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance


Shift:


8 hour shift


Experience:

Call center: 1 year (Required)


Ability to Commute:

Schenectady, NY 12306 (Required)


Work Location: In person

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