Call Center Representative

Position Overview (NO COLD CALLING, CLIENTS CALL YOU)

Monthly Bonus Opportunities

As a Call Center Representative at Super Team Services, you'll be an essential part of our team, dedicated to delivering outstanding customer service to both internal and external clients. Your role involves effective communication, a positive attitude, empathy, and attention to detail, ensuring that we meet company goals by coordinating with various internal divisions.

Key Responsibilities

Prompt Response: Respond quickly to client inquiries via phone, email, or text using provided sales scripts to ensure timely assistance.

Customer Service Excellence: Provide exceptional customer service by understanding and addressing customer needs with empathy and a positive approach.

Empathy and Understanding: Handle customer interactions with patience and understanding, offering personalized solutions to meet their needs.

Accurate Documentation: Keep detailed records of customer interactions and follow up as needed to ensure all issues are resolved.

Continuous Improvement: Look for opportunities to improve your work and suggest enhancements to policies and procedures to better the client experience.

Product and Service Knowledge: Develop a deep understanding of our products and services to effectively address customer concerns.

Team Collaboration: Work closely with your team to brainstorm solutions and maintain a united front in addressing customer issues.

Active Listening: Listen carefully to customers to provide solutions tailored to their specific needs.

Upselling: Utilize your knowledge to inform customers about additional services that may benefit them.

Closing Sales: Use your communication skills to close sales and handle objections to ensure customer satisfaction.

Required Qualifications

Customer Focus: Dedicated to providing excellent customer experiences, turning complaints into positive outcomes.

Empathy: Demonstrate strong empathy and patience in understanding and addressing customer concerns.

Problem-Solving: Apply analytical and critical-thinking skills to resolve complex situations effectively.

Communication Skills: Exhibit strong verbal and written communication skills.

Conflict Resolution: Capable of resolving conflicts positively and diplomatically.

Attention to Detail: Maintain thorough and accurate documentation of customer interactions.

Flexibility: Availability during weekends or evenings as needed to meet client demands.

Teamwork: Collaborate effectively with team members to achieve shared goals.

Experience: Previous experience in a call center or customer service role is preferred.

Technical Proficiency: Comfortable using customer service software and communication tools.

Education: High school diploma or equivalent required; additional certifications are a plus.

Benefits

Competitive Pay: Opportunities for financial and professional growth.

Health & Wellness: Medical, dental, vision, and life insurance, with a health savings account (HSA).

Retirement Plans: 401(k) plan to support your future financial security.

Ongoing Training: Comprehensive training to help you develop and refine your skills.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- Dental insurance

- Flexible schedule

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person