Business Systems Analyst II - Customer Operations

Responsibilities

Basic Purpose

Assists with ensuring the integrity of on-going operations and maintenance of the company’s customer service systems and its related systems. Assists with the implementation of new system applications and existing system enhancements. Applies business knowledge, technical knowledge, skills, and judgment to assist with problem solving related to customer service systems and subsystems. Performs intermediate level analysis to predict outcomes and recommends possible solutions to meet business operational needs. Operates under moderate supervision.

Essential Duties and Responsibilities

Assists in evaluating systems needs of staff and operating departments.

Designs, develops, tests, and implements business system applications and system modifications.

Communicates effectively with both technical and non-technical staff.

Acts as a business system resource to the organization.

Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.

Performs related duties as assigned.

Requirements

Essential Education, Skills, and Environment

Bachelor’s degree in Business, Information Systems or related field from an accredited school and 2-4 years of related experience.

Candidates that do not possess a bachelor’s degree must have a minimum of 6 years of related work experience.

Specialized Knowledge and Skills

Demonstrated knowledge of the customer information systems and processes. Demonstrated understanding of business system enhancement and modification principles. Demonstrated skills in planning and coordinating projects. Demonstrated interpersonal and communication skills.

Equipment and Applications

PCs, word processing, spreadsheet, presentation and database software.

Work Environment and Physical Demands

General office environment. No special physical demands required.

Compensation

Annual Salary: $78,500 (Min) to $92,300 (Mid); Up to 12% Short Term Incentive Plan target opportunity at the discretion of the company. This is a non-represented position.

Benefits

We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.

EOE/Veteran/Disability

At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at HumanResources@nvenergy.com or call our HR Help Desk at (702) 402-5500 and select '0' or Fax your request at (702) 402-0031. TTY Sensory Impaired - 711

Note

Depending on qualifications of applicants, this position may be filled at a lower level than that which is posted such as Business Systems Analyst I - Customer Operations

.