CUSTOMER EXPERIENCE BUSINESS SYSTEMS ANALYST

CUSTOMER EXPERIENCE BUSINESS SYSTEMS ANALYST

WINNIPEG, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Great Benefits

and community.

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and

exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,

commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

Under the general direction of the Lead of the Customer Support Applications section, you will support Customer Support

Applications and other Enterprise Information Systems Department applications, integration, and enhancements by utilizing their

detailed understanding of data, workflows, and business processes. You will utilize your appropriate process analysis skills to gather

and validate requirements, design, prototype, and align functionalities to business capabilities, ensuring the business customer is at

the center of the design process.

Responsibilities:

business representatives, Solution Architects, System Developers, and Business System Analysts to formulate

recommendations and strategies for process improvement and creating optimal solution designs for assignments in the

department.

gaps, and develop strategies for integrating into the existing new system. Ensure all stakeholders are informed and prepared

for the changes.

RACIs, workflows, and functional specifications to support business capability needs.

enhancement requests, including estimation of the work, opportunities and risks with the proposed solution, and associated

system specifications.

process issues and validation of developed business processes.

systems.

coordinating the execution of system testing related to enhancements, problem resolution, and system upgrades, or other.

enhancement and propose innovative solutions.

stakeholders, and leading from a functional standpoint

ensuring alignment with business objectives.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO57045967-01

and optimizations. Provide regular updates to senior management.

Qualifications:

university plus a minimum of five years related business analyst experience;

OR

plus a minimum of seven years related business analyst experience.

space.

modelling, analysis, solution design, development of specifications for system changes, development of comprehensive test

plans, execution and analysis of test results, development of implementation plans, data conversion, and creation of strategies

in support of the EISD department applications/systems.

recommendations.

change.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $41.98-$57.92 Hourly,

$80,437.76-$110,992.96 Annually.

Apply Now!

Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

The deadline for applications is JUNE 30, 2025.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations

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