WSSC Water

Business & Operations Analyst

Laurel, MD

Full-time

$82,732-$140,868

About This Job

The Business & Operations Analyst is responsible for supporting the operational business processes of the General Services Department. Responsibilities include maintaining high level of data quality and integrity within the General Services Department to support systems and ensure operational compliance with approved business processes and business rules. Objective is to improve the quality, efficiency, and effectiveness of services to WSSC Water’s internal customers. The position is responsible for managing the timely development and reporting of key performance indicators. Success involves a deep understanding of function, business performance measure development and management; and individual stakeholder management.

Essential Functions

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Collects and monitors data for key business process metrics; implements improvement plans

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Evaluates and recommends changes to business processes to enhance efficiency and reduce cost

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Assists in the creation and implementation of business strategies aligned with Commission goals

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Develops and maintains metrics and reports to track department performance and operational efficiency

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Coordinates KPIs and SLA development and data tracking and with GMOPA

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Tracks and meets or exceeds goals, milestones, measures associated with Commission’s strategic plans

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Supports the General Services Department budget development by providing necessary implementation and expenditure data

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Implements processes to ensure data quality and integrity

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Performs quality assurance and control reviews of General Services Department data

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Reconciles data derived from various internal information systems

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Implements fixes required to correct data errors

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Develops, recommends, and implements operational process improvements

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Works with General Services Divisions’ functional experts to develop reports’ specifications

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Collaborates with General Services management to update the intranet content of the Department webpage

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Leads ad hoc projects as assigned by the Director’s Office

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Provides input to software implementation recommendations to increase system efficiency

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Completes gap analysis on opportunities for operational and continuous improvements

Other Functions

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Provides training and support to personnel in the effective use of Commission systems and databases

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Facilitates and participates in meetings with other departments and lines of business as needed

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Performs related duties as assigned

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

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Knowledge of General Services Department business policies and operations

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Basic knowledge of Commission Regulations and Standard Procedures including Procurement, Human Resources and Finance

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Knowledge of business process design, data analysis and business performance measurement

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Knowledge of strategic planning, project management and cross-functional teaming

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Advanced Microsoft Excel skills

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Excellent analytical, organizational and time management skills

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Excellent written and verbal communication skills

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Excellent interpersonal skills

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Ability to work under pressure, meet deadlines and adjust to changing priorities

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Ability to motivate self and follow-through on a variety of projects

Minimum Education, Experience Requirements

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Bachelor’s degree in business administration, information technology or related discipline

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3 years of business process and data analysis experience that includes a minimum of 1 year working with budget, inventory and work order related information systems or data analysis and development for tracking corrective and/or preventive maintenance

OR

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High School diploma or equivalent

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7 years of business process and data analysis experience that includes a minimum of 1 year working with budget, inventory and work order related information systems or data analysis and development for tracking corrective and/or preventive maintenance

Business & Operations Analyst

About This Job

Essential Functions

Other Functions

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

•Excellent interpersonal skills

Minimum Education, Experience Requirements

OR

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