Business Quality Specialist

JOB TITLE: Business Quality Specialist

Location: Mississauga

Salary Range: $65,000 to $85,000

Reason for Opening: Replacement

Why you should come work with the Romet Team:

We offer competitive market salaries

- Annual bonus plan

- 100% company paid benefits

- Group retirement plan

- Training opportunities

- Social events, a great team and more!

ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.

Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Platinum winner for Best Managed Companies in Canada for nine consecutive years.

We are currently looking for a Business Quality Specialist to join our busy and growing manufacturing facility. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.

For the right person this is an exciting opportunity to become an important and integral member of the Quality Assurance team. We are looking for a highly motivated, focused, and driven individual who wants to develop their career further with a thriving manufacturing company that has been classified as an essential business supplying to the natural gas industry.

If you are excited at the prospect of joining a high growth, technically relevant organization this may be the opportunity you.

GENERAL ACCOUNTABILITY

Reporting directly to the Quality Systems Manager, the Business Quality Specialist will oversee all customer quality concerns and ensure they are addressed and resolved in a timely manner. They will work directly with Operations and Customer Experience to ensure that customer returned units are received, investigated, and rectified, while in parallel improving internal processes and addressing quality gaps. They will contribute to maintaining Romet’s Quality Management System (QMS), monitor processes and ensure controls stated are effective and confirmed by conducting internal audits.

Key Job Responsibilities and Accountabilities:

- Accountable for leading and managing all customer quality concerns pertaining to returned units

- Work directly with manufacturing to investigate all the returned units

- Effectively work with the Customer Experience and Operation Team to quickly and effectively contain customer concerns

- Coordinate with final assembly, customer care, and logistics to ship repaired or replaced products to customers

- Lead the investigations and effectively communicate results to the customers

- Ensure that quality reports (internal/external) are issued as required, and ensure frequent, effective communication on all corrective actions plans

- Oversee maintenance of Romet’s Quality Management System including the quality manuals, quality systems procedures, standard operating procedures, production procedures and related documents in accordance with Measurement Canada, ISO 9001 and other regulatory bodies requirements

- Create best practice tools to improve performance and compliance with Measurement Canada, ISO 9001 and other regulatory bodies

- Lead and oversee internal/external audits and preparations including, procedure and process training of staff, establishing timelines within the standard of the program and corrective action processes

- Collate, analyze and monitor manufacturing processes to report and present quality metrics in KPI’s and business reports

- Provide backup to the Supplier QA Analyst in conjunction with Supply Chain Manager, manage supplier standards, qualification processes and ongoing supplier development

- Provide backup to the Supplier QA Analyst and oversee supplier audits to assure the relevant quality requirements are established and in compliance

- Provide backup to the Quality Engineer on the development and maintenance of an SPC system of key product characteristics by monitoring product performance and quality through gathering relevant manufacturing data

- All other duties and projects as assigned

Skills and Qualifications:

- Proven track record for building or improving a robust quality management system with a demonstrated commitment to continuous improvement

- Excellent understanding of ISO quality standards and quality management systems

- Detail oriented with strong analytical and problem-solving skills

- Must have excellent written and verbal communication skills

- Working knowledge of ERP Systems

- High proficiency with MS Office Suite (superior Excel and PowerPoint skills).

- Experience in machining and assembly environments and understanding of process parameters and controls

Educational/Experience Requirements:

- University degree or College Diploma in industrial, mechanical, electrical, aerospace, or other related engineering with quality assurance/control experience

- Minimum of 5 years' experience in similar role

- Extensive knowledge and hands on experience leading ISO 9001 / AS 9100 planning, procedure and process development, process control, internal audits, and continuous improvement activities

- Problem solving and Root Cause Analysis training and experience

- Internal Lead Auditor Certification considered an asset.

Romet Limited is an equal opportunity employer which values diversity and inclusivity in the workplace. We strive to create an inclusive environment for all candidates has specific requirements or needs reasonable adjustments to participate in the applications or interview process, please let your TA Specialist know at the time of receiving an interview invite so we can accommodate accordingly. All accommodation information provided will be treated as confidential and used for the purpose of providing an accessible candidate experience.