Business Development & Customer Service Representative

Position: Business Development Representative

Location and Schedule:

- Training Location: Initial training will be conducted in-person in West Hartford, CT.

- Post-Training Work Arrangement: Following the completion of training, the role will transition to a remote setup.

- Work Hours: The schedule is Monday to Thursday from 9 AM to 6 PM, and Friday from 9 AM to 4 PM

Role Overview:

As a Business Development Representative, you will play a crucial role in managing our communication channels. Your responsibilities include:

- Call Management: Efficiently directing all incoming calls to the appropriate departments, ensuring a smooth and professional handling of inquiries.

- Email and Online Inquiries: Actively following up on email and online inquiries to provide timely and accurate responses to potential and existing clients.

- Client Engagement: Proactively reaching out to our existing client base to assess their satisfaction and address any concerns, fostering a positive and long-lasting relationship.

-CRM Communication: Update all client encounters and open cases for any customer service issues and tag appropriate team members with detailed notes to create transparency for team members.

This role is ideal for individuals who are effective communicators, possess excellent organizational skills, and are committed to delivering exceptional customer service.

You MUST HAVE 3+ years experience in remote customer service and CRM use. If you are interested in applying for this job you must submit an email to Chelsea@premierimprovementsone.com

Job Type: Full-time

Pay: $52,513.63 - $71,199.21 per year

Experience:

- Customer service: 3 years (Preferred)

Ability to Commute:

- Connecticut (Preferred)

Willingness to travel:

- 25% (Preferred)

Work Location: Remote