Builder Delivery Coordinator

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: Builder Delivery Coordinator

Status: Regular, Full Time

Location: Birchmount (Markham)

Summary:

We’re looking for a detail-oriented and relationship-focused Builder Delivery Coordinator to support our network of builders, contractors, and delivery partners involved in the installation and servicing of water heaters and HVAC equipment. This role is ideal for someone with experience in builder operations, logistics coordination, and partner support within the home construction or HVAC industry.

Responsibilities:

- Serve as the primary point of contact for builders and contractors, ensuring seamless coordination of equipment deliveries and installations.

- Provide onboarding, training, and ongoing support to builder partners, helping them understand delivery schedules, installation protocols, and program requirements.

- Manage day-to-day logistics of equipment delivery, ensuring timely and accurate fulfillment to construction sites.

- Coordinate with internal teams and third-party vendors to resolve delivery issues, delays, or site-specific challenges.

- Ensure all builder documentation (e.g., delivery receipts, installation confirmations, site readiness forms) is complete and compliant with program standards.

- Maintain accurate records of builder interactions, delivery schedules, and installation outcomes.

- Address and resolve builder concerns related to delivery timing, equipment availability, site access, and installation quality.

- Collaborate with Sales, Operations, and Customer Service teams to ensure builder satisfaction and timely problem resolution.

- Track builder engagement, delivery success rates, and installation timelines.

- Provide regular updates and insights to internal stakeholders to improve delivery efficiency and partner experience.

- Identify opportunities to streamline builder delivery workflows and improve coordination tools.

- Contribute to the development of builder-facing resources and documentation that enhance clarity and reduce friction.

Qualifications:

- Experience in builder operations, logistics coordination, or HVAC/home services delivery.

- Strong communication and relationship management skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Proficiency with scheduling tools, CRM systems, and Microsoft Office Suite.

- Knowledge of construction site protocols and builder expectations is a strong asset.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.