Broadband Operations Technician

Summary

The Broadband Operations Technician supports the planning, design, construction, and maintenance of the BOLT Fiber-to-the-Home (FTTH) network. This role is responsible for assisting with the routing, staking, and inspection of fiber optic facilities, ensuring projects are completed safely, accurately, and in compliance with applicable specifications. The position balances technical, environmental, and economic considerations while delivering reliable broadband service to subscribers.

Standards of Excellence

All employees are expected to contribute to a culture of excellence by:

- Professionally representing the cooperative and BOLT with accurate knowledge and a positive attitude.

- Adapting to change and actively supporting organizational initiatives.

- Communicating clearly, respectfully, and consistently with members, subscribers, and teammates.

- Managing responsibilities efficiently and maintaining attention to detail.

- Making informed decisions based on cooperative policies and subscriber service standards.

- Practicing and promoting safety in all work environments.

- Demonstrating ethical behavior and integrity at all times.

Essential Duties and Responsibilities

- Ensure fiber optic systems are designed and constructed in accordance with RUS specifications, BOLT standards, and applicable portions of the National Electrical Safety Code (NESC).

- Collaborate with developers, engineers, contractors, and internal teams to support broadband project needs and construction coordination.

- Provide professional, responsive service to subscribers, developers, and project partners by addressing questions, concerns, and service needs.

- Evaluate subscriber demand, develop house counts, assign fiber routes, and size equipment appropriately to support current service requirements and future growth.

- Obtain and coordinate easements for fiber construction and ensure all easement documentation is properly executed and recorded.

- Observe existing overhead and underground facilities during field activities; identify safety, reliability, or construction issues and report concerns promptly.

- Assist with restoration of broadband services during outages by troubleshooting issues and supporting in-house and contract crews to expedite service restoration.

- Operate tools, equipment, and software used in the design, staking, and inspection of fiber optic facilities.

- Complete assigned work accurately and on schedule, maintaining accountability for daily tasks.

- Prepare and maintain required documentation, reports, and records in a timely and accurate manner.

- Assist with development and execution of broadband construction and maintenance work plans.

- Safeguard BOLT resources by maintaining vehicles, tools, and assigned equipment in good working condition.

- Participate in ongoing training, meetings, workshops, and continuing education related to job duties and evolving broadband technologies.

- Inspect completed and in-progress construction to verify compliance with RUS, BOLT, and project specifications; document and report deficiencies promptly.

- Review as-built documentation and coordinate with GIS personnel to ensure accurate system mapping and records.

- Perform other duties as assigned.

Competencies

Adaptability -

Adjusts effectively to changing conditions, priorities, and technologies. Accepts feedback and applies new skills to improve performance.

Design & Technical Knowledge -

Applies fiber design principles accurately; translates project requirements into workable designs; uses feedback to refine layouts; and demonstrates strong attention to detail.

Use of Technology -

Demonstrates proficiency with required tools and systems; adapts to new technologies; troubleshoots technical issues; and uses technology to enhance productivity.

Customer Service -

Interacts professionally and courteously with subscribers and stakeholders; responds promptly to needs; manages challenging situations effectively; and meets service commitments.

Quality of Work -

Produces accurate, thorough, and high-quality work; monitors results; applies feedback; and continuously seeks improvement.

Dependability -

Follows instructions, responds to direction, meets deadlines, maintains attendance standards, and takes responsibility for work outcomes.

Initiative -

Demonstrates self-motivation; seeks opportunities to contribute; pursues professional development; and asks for or offers assistance when appropriate.

Qualifications

Education and Experience

- High school diploma or equivalent required.

- Minimum of three (3) years of experience in aerial and underground design and construction of fiber optic or other utility systems required.

Certificates, Licenses, Registrations

- Must possess and maintain a valid Oklahoma Commercial Driver’s License (CDL).

- CPR Certification required.

Physical Demands

Regularly required to stand, walk, climb, balance, stoop, kneel, crouch, talk, and hear. Frequently works in rough terrain. Must be able to lift and/or move up to 25 pounds regularly and up to 50 pounds occasionally.

Work Environment

Work is performed primarily outdoors with regular exposure to varying weather conditions.