Billing Clerk

IN ORDER TO APPLY FOR THIS POSITION, YOU MUST COMPLETE AN ONLINE APPLICATION AT https://www.gswsa.com/employment.cfm?Job=617.

BILLING CLERK

Performs clerical work involving the billing and collection for water and sewer services and related activities; does related work as required. Work is performed under regular supervision.

Analyzes the consumption analysis reports for errors, problems and processes complaints daily;

Enters monthly meter readings to customer accounts provided by meter readers and/or other water utilities;

Updates meter information on customer accounts daily;

Analyzes queries and special reports for account audits, billing accuracy, and specific consumption reports;

Applies late penalties to customer accounts based on cycle and due dates;

Processes pull list for automated calls;

Processes pull list to generate work orders and/or pull tickets;

Reviews completed work orders for data needed to process final bills;

Analyzes report of pulled accounts, schedules/finalizes terminates and final bills for delinquent accounts;

Audits delinquent accounts to ensure correct service fees are applied;

Reviews all service restored after hours, applies appropriate service fees and schedules further action if needed;

Processes returned checks, bank drafts, and fraudulent credit card chargebacks;

Reviews accounts for disconnection and/or further action;

Sets up and processes customer’s bank and credit card drafts;

Serves as collector/cashier, validates bills and provides receipts for utility and related payments, balances cash drawer daily;

Balances all payments received in Marion and Mullins’ offices back to general ledgers;

Makes deposits and ensures accuracies;

Proofs and balances all Billing and Collections general ledger entries;

Processes, validates and updates customer applications taken at all offices and reviews for accuracy;

Updates address changes per the USPS’ NCOA report generated after each billing to ensure account detail accuracy;

Works return mail;

Researches payments and adjustments for the Accounting Department and makes appropriate adjustments and/or corrections as needed for reconciliation;

Makes adjustments to customer accounts based on complaints/work orders received;

Operates calculator by touch;

Processes customer payments by phone and handles customer inquiries;

Processes daily mail, balancing stubs to checks, proofs scanned images, transmits deposit files to bank daily;

Images documents to customer accounts;

Ensures all Billing and Collections deadlines are met daily;

Prioritizes workload based on departmental calendar;

Processes payments taken by local banks daily; applies payment extensions daily based on bank payments;

Properly adjusts and bills for septic/grease hauls based on information provided by various plants;

Makes adjustments to sod and compost accounts; updates tickets to balance general ledger;

Makes adjustments for cross connection customers, issues inspection notices to customers, reviews, processes and adjusts accounts according to Water Superintendent;

Performs related tasks as required.

Knowledge of bookkeeping terminology, methods, standard office procedures and practices, and equipment; ability to understand and follow oral and written directions; ability to perform mathematical computations with speed and accuracy; ability to conduct mathematical analysis; skill in the use of a variety of office machines and typing ability; ability to establish and maintain effective working relationships with associates and the general public; skill in the operation of a calculator, PC, and cash register; ability to stand, walk and/or sit for extended periods of time; ability to lift and carry up to 40 lbs; ability to reach, bend, stoop, kneel, handling objects with hands and/or fingers and other varying physical requirements.

Any combination of education and experience equivalent to graduation from an accredited community college.

Possession of a valid SC driver’s license.

Title advancements and/or promotions to various positions depend on an individual’s job performance, knowledge, skills, abilities, education, experience and other special requirements. There is no guarantee of career progression to these or any other positions at the Authority.

· Senior Billing Clerk: $19.65+ per hour

THIS POSITION IS OPEN IN THE BILLING AND COLLECTIONS DEPARTMENT. PAY RANGE IS $18.23 TO $26.43 PER HOUR. DEADLINE FOR RECEIPT OF APPLICATIONS IS 5:00 PM, FRIDAY, JUNE 20TH, 2025.

IN ORDER TO APPLY FOR THIS POSITION YOU MUST COMPLETE AN ONLINE APPLICATION AT https://www.gswsa.com/employment.cfm?Job=617.

Job Type: Full-time

Pay: $18.23 - $26.43 per hour

Benefits:

Work Location: In person