Job Summary
This entry-level position is based in one of the Client Consolidated Billing Centers in Phoenix, Arizona. The incumbent will undergo limited classroom training and extensive on-the-job training to gain the skills necessary to compile data, create customer invoices, and ensure the accuracy of customer receivables.
Essential Duties and Responsibilities
To perform this role successfully, candidates must be able to:
•Collaborate as part of a team responsible for creating approximately 1.7 million invoices monthly, representing revenues of $1.1 billion.
•Gain proficiency in WM billing systems to generate invoices under supervision.
•Review and analyze customer accounts to ensure accurate billing.
•Execute customer data integrity checks and investigate discrepancies prior to invoicing.
•Compile, analyze, and validate customer revenue with support from senior team members.
•Create and revise manual invoices as needed.
•Research and resolve customer issues.
•Process billing adjustments and customer refund requests.
•Learn to research and resolve customer credit balances with guidance.
•Adhere to all SOX-required controls.
•Perform duties specific to Landfill and Transfer Station billing as assigned.
Qualifications
Education and Experience
•High School Diploma or GED (accredited).
•At least one year of relevant work experience in billing, accounts receivable, accounting/finance, or prior experience with Waste Management.
Skills and Competencies
•Proficiency in MS Office/Windows environment, particularly MS Excel, and adept at data entry and ten-key tasks.
•Strong organizational and multitasking skills, with the ability to prioritize effectively.
•Excellent communication skills, both verbal and written.
•Quick problem-solving capabilities.
•Strong interpersonal skills to maintain positive relationships with coworkers and customers.
•Ability to work efficiently under pressure and meet stringent deadlines.
Certificates, Licenses, and Registrations
Work Environment
This hybrid role requires candidates to work on-site from Monday to Thursday, with remote work on Fridays. An initial on-site training period of 2–4 weeks will be provided to ensure success in the role.
Job Type: Contract
Pay: $21.34 - $28.00 per hour
Schedule:
Work Location: Hybrid remote in Phoenix, AZ 85027