Assistant Service Manager

Company Overview

Stafford Oil Company, Inc. has been a trusted provider of heating oil delivery and HVAC contractor services in Belknap County and surrounding areas since 1928. We pride ourselves on our commitment to professionalism, customer satisfaction, and quality service.

Summary

We are seeking an Assistant Service Manager to join our team at Stafford Oil Company, Inc. This role is crucial in ensuring that our technicians deliver exceptional service while maintaining high standards of customer satisfaction. The position is based in New Hampshire.

Responsibilities

- Ensure that the Service Department provides the highest, most competent and efficient level of service to the company’s customers, consistent with the business profit goals.

- Hire, train, and supervise service personnel necessary to efficiently meet the goals of the business.

- Sell service and installations and provide price estimates for customers.

- Ensure correct inventory of spare parts for customer service, both in service vehicles and in the parts storage areas. Assure adequate procedures are in place to control the inventory, to include taking physical inventory of the trucks a minimum of twice yearly.

- Assist customers who come in to the office with service-related requests.

- Assist the other members of the service department, especially technicians, during off-hours as needed

- Keep technicians up to date with any training necessary.

- Adhere to all company policies, procedures, and practices including pricing and loss prevention.

- Be available for rotating on call manager schedule for nights and week-ends

- Be available as a Stafford representative in case of a propane emergency, 24/7 basis

- Oversee, quote on, and plan the assembly and installation of oil and/or gas storage tanks according to code

- Ensure service technicians complete checklists and the proper paperwork for each service or installation call

- Ensure the department has the proper safety policies and that these policies meet all federal, state, and local requirements

- Ensure the department is provided with the proper safety equipment and adheres to all safety policies

- Perform any other duties as directed by management

Requirements

- NH Gas fitters license is highly recommended

- EPA 608 Certification

- Two to four years’ experience with placing and installing propane storage tanks

- Two to four years oil and/or gas burner experience

- Demonstrable skills in repair, cleaning, and installation of oil and gas burners and air conditioners, to include some plumbing and electrical knowledge.

- Ability to communicate effectively with customer, co-workers, vendors, and management and excellent customer service skills.

- Supervisory experience

- Ability to set and maintain schedules

- Strong organizational skills with an attention to detail

- Ability to set priorities and to work in a varying pace environment which will require the ability to multi-task when necessary.

- Ability to work independently as well as part of a team.

If you are passionate about delivering outstanding service and leading a dedicated team, we invite you to apply for the Assistant Service Manager position at Stafford Oil Company, Inc. Join us in making a difference in our community!

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee discount

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Parental leave

- Vision insurance

Shift:

- 8 hour shift

Work Days:

- Monday to Friday

- Weekends as needed

Work Location: In person