Assistant Operations Manager

Description:

We are seeking a highly organized and motivated Business Unit Coordinator to join our growing team. This role plays a critical part in ensuring operational excellence by coordinating logistics, managing dispatch operations, overseeing vendor partnerships, and optimizing delivery systems. The ideal candidate will be detail-oriented, solutions-driven, and committed to delivering exceptional service.

Key Responsibilities

- Ensure all Business Unit performance metrics are achieved and maintained.

- Monitor customer service interactions to ensure professionalism, technical accuracy, and adherence to company policies.

- Provide coaching, feedback, and guidance to team members to support development and performance.

- Contribute to building and maintaining a high-performing, service-focused team.

- Lead improvement initiatives related to sourcing, dispatch, and logistics processes.

- Review and analyze transportation and financial data to support planning, budgeting, and policy development.

- Collaborate with sales, operations, and customers to coordinate scheduling and resolve service-related issues.

- Respond promptly to escalated concerns, ensuring timely resolution and maintaining strong customer relationships.

- Develop contingency plans with regional leadership to address unexpected operational challenges such as equipment breakdowns, weather delays, or spikes in demand.

- Work flexible hours, including occasional after-hours or on-call responsibilities, as business needs require.

Requirements:

- 3+ years of experience in a coordinator or supervisory role.

- Demonstrated ability to foster a positive and professional work environment.

- Strong organizational, multitasking, and time-management skills.

- Proven decision-making and problem-solving abilities in a fast-paced environment.

- Excellent analytical skills with the ability to think both strategically and tactically.

- Effective written and verbal communication skills.

- Proficiency in Microsoft Office Suite and the ability to quickly learn new software applications.

- Geographic knowledge of service areas or strong map-reading/navigation skills.

- Experience in logistics or dispatch operations is preferred but not required.

Why Join Us

- Professional Growth: Opportunities for advancement and continued skill development.

- Collaborative Environment: Work with a team that values communication, accountability, and excellence.

- Meaningful Impact: Play a key role in ensuring operational efficiency and customer satisfaction.

- Stability & Recognition: Be part of an organization that values your contributions and supports long-term success.

- Competitive Compensation & Benefits: Comprehensive rewards for your expertise and commitment.