Assistant

Responsibilities

Assistant - Customer Service Operations

At OPPD, our Customer Service Operations team helps ensure customers receive timely support and accurate account information. The Assistant role plays an important part in supporting that work by helping process customer requests, coordinating communications with community agencies, and maintaining accurate account records.

This role works behind the scenes to help keep systems updated, support service operations, and ensure customers receive the assistance they need - especially during critical situations such as service restoration or agency pledge assistance.

What You'll Do

- Respond to customer and community agency electronic business requests.

- Assist customers through various communication channels including phone, email, and mail.

- Process customer requests to start, stop, or transfer service and product enrollment requests through the customer platform.

- Work with community agencies to verify pledge information and enter account transactions to prevent service disconnections when pledges are made.

- Monitor and respond to customer communications and agency pledge notifications.

- Receive undeliverable correspondence via mail and MyOPPD, verify customer information, and update internal systems.

- Answer service restoration calls or contact customers during power outages.

- Complete third-party notice requests and update customer records as needed.

- Provide general clerical support such as filing, record maintenance, and data entry.

- Retrieve returned mail from the mail drop location (currently on the 7th floor Huddle space) and update contact information in internal systems.

What Success Looks Like in This Role

- Enjoy organized, detail-focused work that keeps systems and records accurate.

- Are comfortable handling a high volume of small tasks and requests throughout the day.

- Take pride in making sure customer information is correct and updated.

- Communicate clearly and professionally with both customers and internal teams.

- Stay calm and organized when things get busy, especially during service restoration events or high-volume periods.

Schedule Expectations

This position helps ensure coverage for customer account updates and agency pledge notifications later in the day.

The selected candidate must be available to work until at least 5:00 PM (potentially 5:30 PM) to ensure customer pledges are processed before disconnection actions occur.

Typical schedules may start around 8:00-8:30 AM depending on team scheduling needs.

What We're Looking For

- Strong interpersonal and customer service skills

- Excellent verbal and written communication abilities

- Strong listening skills and the ability to understand and resolve customer concerns

- Ability to manage multiple tasks while maintaining attention to detail

- Comfort working with computer systems and performing data entry

- Ability to maintain confidentiality of customer information

Work Environment

This role is performed in a modern office environment and involves working with computer systems, customer information, and administrative processes supporting Customer Service Operations.

Employees may occasionally be required to assist with service restoration support during major outage events.

Why Join OPPD

- Competitive pay and benefits

- Strong retirement and pension programs

- A collaborative and supportive work environment

- Opportunities to grow within a respected public power utility

Qualifications

Required:

- High school diploma or GED

- Excellent interpersonal, oral and written communication skills

- Excellent listening skills and the ability to understand concerns and overcome objections

- Aptitude for working with computer systems and good keyboarding skills

Desired:

- One (1) year of experience working in customer service.

Closing Statement

Salary:

$25.95

Local 1483

At Omaha Public Power District, we're passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are, wherever you are, and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement

EOE: Protected Veterans/Disability

How To Apply

Apply online at www.oppd.com on or before 3/19/2026.

Recruiter: Scott Green - smgreen@oppd.com #LI-SG

PLEASE NOTE - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.