Applications Analyst-2-Enterprise Content Management

We are looking for an Applications Analyst with at least three years of experience working with Enterprise Content Management (ECM) applications. As an Applications Analyst – ECM, you will be an important team member involved in supporting, enhancing, and replacing our various content and service management systems. Your primary responsibility will be to deliver technical support and direction to GLWA team members on the operations and maintenance of the ECM and related applications. To be a successful candidate, you must be willing to learn a variety of applications and be able to solve technical issues. For this position, we are specifically looking for skillsets related to Microsoft 365/Office, Microsoft Power Platform, Microsoft Teams, Microsoft SharePoint, Adobe Creative Suite, Smartsheet, WordPress, OnBase, Cherwell, and other ECM and Information Technology Service Management (ITSM) applications. Job Responsibilities include providing support for new and existing applications/integrations by identifying and resolving issues in the systems and for end-users with varying computing skills; collaborating with business users to review and analyze the effectiveness and efficiency of existing applications and integrations; developing strategies for improving or further leveraging these applications and systems by preparing business process maps/illustrations, presenting recommendations to IT Leadership and user groups, and clarifying functional and integration requirements; identifying potential risks and dependencies between applications, systems and business processes and providing solutions, impacts and recommendations to resolve conflicts if they should arise; leading and performing tests for existing and new applications and integrations, including assisting with user acceptance testing; acting as a liaison between IT, business stakeholders, end-users, and project team members, employing knowledge of content and document management and ECM / ITSM systems capabilities; documenting and tracking customer challenges, resolving customer requests, contacting customers to clarify recommendations, and ensuring all necessary information is obtained and communicated promptly; assisting in the deployment of new applications and in delivering enhancements to existing applications; developing application prototypes and mockups to present to the project user group to collect functional clarifications and requirements; planning, designing, and implementing enhancements, upgrades, replacements, or retirement of applications; facilitating meetings, including preparation of meaningful and action-oriented meeting agendas; delivering training to end-users; knowledge of Software/System Development Lifecycle and Agile development methodologies. Required Education and Experience: Bachelor’s degree in computer science, Information Technology or related field, or an equivalent combination of skills, experience, and education; three to five years of ECM experience; ability to acquire and maintain a Microsoft, ITIL or CompTIA certification (e.g., Power Platform Developer Associate, Teams Administrator, IT Service Management, etc.), and/or Project Management Professional certification, etc. within two years of hire. Preferred: Microsoft 365/Office, Microsoft Power Platform (Power Automate, Power Apps, etc.), Microsoft Teams, Microsoft SharePoint, Adobe Creative Suite, Smartsheet, WordPress, Cherwell or other ITSM experience is preferred. Other Requirements: A valid Driver’s License and the ability to drive a motor vehicle on all terrains.