Application Services Manager

The Peabody Municipal Light Plant (PMLP) is the mission-driven, community-owned public power company that has been keeping the lights on for over 130 years. PMLP always provides safe, reliable electricity and high-quality service to its customers at the lowest possible rates. Today, more than 70 employees work together to provide 24/7 service to 27,000 customers across Peabody and South Lynnfield.

Some computer-based positions qualify for a hybrid remote work arrangement up to 1-2 days per week, subject to operational needs and ongoing review. A hybrid work arrangement may be modified or revoked at any time to meet organizational requirements.

OBJECTIVE:

Provide day-to-day leadership to the Application Services team within the Information Systems and Services (ISS) Division and strengthen the team’s ability to effectively deliver and support digital capabilities across the organization. Report directly to the Director of ISS, supervise two application analysts, and collaborate closely with the IT Operations team and other departments.

Manage a broad ecosystem of enterprise applications which support utility operations including the billing/customer information system (CIS), financial information system (FIS), geographic information system (GIS), company websites, online forms, business intelligence and reporting tools, work management solutions, mass notification service, system integrations, and other internal tools.

Lead and develop stakeholder engagement, business analysis, and change management practices conducted by the team. Ensure that the business solutions supporting internal teams and external customers are secure, reliable, and aligned with PMLP’s organizational goals.

DUTIES: