V3 Electric

Advanced Customer Service

LocationFolsom, CA
Job TypeFull-time
Salary$41,600-$41,600

About This Job


Why V3?

V3 Electric is one of the nation’s fastest growing solar companies and we were recently named to Inc. 5000's fastest-growing private companies in the US. Other noteworthy awards include Great Places to Work, Top Solar Contractors, and the Golden Stevie Award for our industry-best training program.


Brief Description:

This is a permanent, full-time position with room to grow in the company. Our escalated Customer Service Associates work closely with our Inside Sales department. This is a great opportunity for someone interested in growth. You must be able to initiate and start tasks on your own and be able to manage yourself. Those who can multitask and prioritize responsibilities do best in this position.Sales skills and high level communication skills are required for this position


Responsibilities:

Ability to answer escalated customers questions/concerns, going above and beyond to educate them about the process
Communicating with customers throughout duration of project
Promoting the products and services we offer
Acknowledging and responding to customers
Responding promptly to customer's inquiries
Working well in a team environment but also individually
Keeping database up to date with all communication
Self-motivated completion of tasks
Communicating with other departments to collectively manage challenging accounts


Qualifications:

Excellent verbal and written communication skills
Candidate can work independently
Can work and communicate effectively within a team
Positive attitude
Good work ethic


Job Type: Full-time



Pay: $20 per hour + bonuses (depending on performance).


Shift: Monday-Friday


Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

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