Administrative Assistant II

This is a full-time onsite position, Monday – Friday, 8:00 am – 5:00 pm, one-hour unpaid lunch break as scheduled.

Our Company

More than a utility company, Unitil provides energy for life.

Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.

Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.

Take advantage of a comprehensive benefits package.

Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.

- Note: Benefit offerings may differ between union and non-union employee groups.

Position Purpose:

Provide a full range of quality administrative and office support activities requiring knowledge of Company process and procedure while meeting the needs of internal stakeholders of the Corporate location. Assignments must be completed in a professional manner at all times maintaining confidentiality of all tasks.

Position is in office, Monday – Friday, 8am – 5pm, one-hour unpaid lunch break as scheduled.

Principal Accountabilities:

% of Time

End Results

65%

Provide efficient and professional support services to executives and staff in assigned wing as well as assisting others when necessary. Administrative support activities include but are not limited to:

- Spreadsheet creation and updating.

- Production of filings & reports

- Large mailing projects

- Data entry

- Purchase order creation

- Processing of invoices

- Cataloging & maintenance of electronic & paper files

- Ordering of office supplies

- Internal & external meeting arrangements

- Fulfill catering requests

- Travel arrangements

- Business card ordering

- Filing, record retention

- Ensure proper maintenance of office equipment (printers, copiers, scanners, etc.)

- Assist with conference room AV equipment.

- Delivery and processing of mail on rotating basis

15%

Provide back up to the main phone lines efficiently by promptly and courteously answering incoming calls for the Corporate office. This includes handling of gas leak emergency calls and the transferring of customer calls to the call center. Greet and process visitors and guests courteously and helpfully in a timely manner. Ensure that all visitors, guests, contractors, and Unitil employees (from other reporting locations) sign in and out as part of Unitil’s emergency building evacuation procedures. Escalate agitated customer calls when necessary.

10%

Other duties and special projects as assigned by Supervisor and Manager in order to support all Internal and External Unitil Customers including internet research, database updating and cost tracking.

10%

Ensure that procedures are maintained for Administrative Assistant responsibilities for assigned departments.

Qualifications:

- Associates degree or equivalent preferred. High School diploma or GED required.

- Minimum of three (3) years in a business environment preferred.

- Must possess excellent organizational and problem solving skills.

- Excellent written and verbal communication skills.

- Demonstrated reliability and flexibility.

- Intermediate PC skills including; MS Word, MS Excel, MS Outlook, MS Power Point, Acrobat, MS SharePoint and other desktop software.

- Must be available to work extended hours as assigned, possibly at secondary locations, in response to System emergencies.

Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Last updated: 12-31-2025