Administrative Assistant

The Company:

MGM Energy is a contractor specializing in HVAC, plumbing, energy conservation, and electrical services. We also participate in the Energy Saving Assistance Program sponsored by Southern California Edison, Southern California Gas Company, Southwest Gas, and Bear Valley Electric.

Job Overview:

The Administrative Assistant will support office operations by adhering to the guidelines set forth by the Energy Saving Assistance Program (ESAP). The Office Clerk is responsible for completing various office tasks, auditing work orders, providing exceptional customer service, invoicing work orders, and accurately entering data into multiple databases.

Responsibilities and Duties:

- Complete certification training or any other required training

- Perform data entry for the company's home improvement HVAC, Plumbing, Electrical, Insulation, and weatherization divisions.

- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address customer complaints.

- Answer telephones, direct calls, and provide excellent customer service

- Schedule installation appointments with customers.

- Ability to work in a fast-paced environment

- Ability to handle pressure and meet deadlines assigned by upper Management.

- Ensure data entry is accurate.

- Report to work on time and be prepared

- Identify and document customer eligibility according to program guidelines.

- Maintain accurate customer records, files, forms, and paperwork.

- Stay updated on program requirements and standards.

- Maintain a positive relationship with customers, staff, and utility company representatives.

- Participate in the routine meetings, workshops, and training as directed by Management.

- Responsible for the excellent image of the company while on company time

- Responsible for performing other duties/tasks assigned by the Office Administrator

Requirements:

- Must have strong data entry skills

- Minimum 1-2 years of experience as an office administrator

- Ability to multitask

- An associate's degree is a plus

- Must have strong communication skills

- Must have strong computer skills

- Spanish speaker is a Plus+

- Pass a seven-year criminal background check.

- Pass a drug test.

The Location:

Apple Valley, CA

Job Type:

Full-time

Schedule:

Monday-Friday 8:00 am-5:00 pm

Compensation:

$17.50- $19.50 per hour

We are an Equal Opportunity Employer and do not discriminate against applicants based on race, ethnicity, gender, religion, national origin, veteran status, or disability.

Work Remotely

- No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

- Employee assistance program

- Flexible schedule

- Paid time off

- Professional development assistance

- Retirement plan

Work Location: In person