Account Services Representative - Billing

Account Services Representative - Billing DEPARTMENT: Account Services REPORTS TO: Team Lead – Billing SCHEDULE: Monday-Friday, 8:00am-5:00pm

(some flexibility with hours)

Position Summary:

The Account Services Representative – Billing position is responsible for accurately processing billing cycles, maintaining customer accounts, and ensuring all billing activities align with the department schedule. This role requires strong attention to detail, the ability to analyze accounts, and effective communication skills for assisting customers and collaborating with internal teams. Additionally, this position assists in the regulatory compliance and efficient operations of the District.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Billing Operations

Customer and Team Support

Reporting and Compliance

Required Education and Experience:

Additional Skills:

Work Environment and Physical Demands:

This job primarily operates in a climate-controlled environment. Works with equipment such as computers, copy machines, fax, and phones. The position requires auditory and visual skills and the ability to follow written and oral instructions and procedures. There is no regular travel expected for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Paid Time Off Paid Sick Time 10 Paid Holidays (includes birthday) Medical Insurance

Dental Insurance Vision Insurance Pension program through Kentucky Public Pension

Authority Short- and Long-Term Disability Basic Life and AD&D Insurance Employee Assistance

Program Wellness Program Flexible Work Schedule Hybrid Work Options (some positions)

The Northern Kentucky Water District employs qualified persons in all jobs in a manner which will ensure equal employment opportunity, as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability.