Account Manager

Position Purpose

The Account Manager opportunity with PGL is designed for an industry expert who is ready to lead the account management team responsible for servicing and developing our most dynamic and high-profile customers. The Account Manager will also focus on working with various stakeholders of the customer, including managers, supply chain executives, etc., and ensuring management of complete contract logistics solutions provided to customer and being proactive in managing production.

Tasks

- Defining and documenting processes and procedures to meet/exceed client specifications

- Training staff on proper execution of standard operating procedures

- Creating and executing continuous improvement endeavors

- Align real time planning with communication to clients as well as the internal team

- Engineer custom solutions for ever changing industry demands

- Troubleshooting system errors and implement controls to prevent/identify errors proactively

- Customizing fulfillment solutions to match the needs of our clients

- Organizing requests and open action items to confirm execution and provide timely notifications to clients

- Managing internal resources to execute requests effectively

- Manage and coordinate delivery to customer’s stores in the local market

- Manage inventory and cycle count processes

- Responsible for daily KPI management and daily communication with the customer

Qualifications

Experience

- Prior supervisory/management experience in logistics and fulfillment operations

- Inventory and production planning management experience

- Multi facility warehouse management experience

- Experience in managing API/EDI integration endeavors

- Skilled in using sophisticated warehouse management system (WMS) and transportation management systems (TMS)

- Ideally experienced in system changeover/conversion/new system adoption

Education (some or all of the following):

- Bachelor’s degree in logistics/supply chain preferred

- Business degree in management

- Industry specific certifications/credentials

- Process Expertise, including 6-Sigma certification

Knowledge

Transportation — Knowledge of principles and methods for moving freight or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Speaking — Talking to others to convey information effectively.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management — Managing one's own time and the time of others.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination — Adjusting actions in relation to others' actions.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Tools

- Desktop computers

- Facsimile machines

- Laptop computers

- Special purpose telephones

- Multi-line telephone systems

Technology

- Compliance software

- Electronic mail software

- Enterprise resource planning ERP software

- Warehouse management system WMS software

- Customer resource management CRM software

- Logistics and supply chain software (CargoWise ediEnterprise)

- Microsoft Excel and other office applications