Account Manager

About the Role

We are seeking a highly motivated Account Manager with a strong machining background to join our team. This individual will serve as a key liaison between our company and our customers, ensuring exceptional support, technical expertise, and efficient management of inventory systems. The ideal candidate will have hands-on experience with machining processes, the ability to test and evaluate tools, and the skills to manage an Inventory Management System (IMS) while building lasting customer relationships.

Key Responsibilities

- Customer Relationship Management

- Serve as the primary point of contact for assigned accounts.

- Build and maintain strong, long-term relationships with customers by understanding their business needs and providing tailored solutions.

- Conduct regular on-site visits to support customer requirements, resolve issues, and identify opportunities for growth.

- Technical Expertise & Tool Testing

- Evaluate and test cutting tools, fixtures, and related machining products to ensure optimal performance.

- Provide technical guidance to customers on tool selection, usage, and process improvements.

- Troubleshoot tooling and machining challenges to improve efficiency and reduce downtime.

IMS (Inventory Management System) Oversight

- Manage and optimize customers’ IMS systems, ensuring proper stock levels of tools, PPE, and consumables.

- Track and analyze usage data to recommend inventory adjustments, cost savings, and improved efficiency.

- Coordinate with internal teams to ensure timely replenishment and accurate reporting.

- Sales & Business Development

- Identify new sales opportunities within existing accounts and support the onboarding of new clients.

- Prepare and deliver customized proposals and presentations based on customer needs.

- Collaborate with the sales team to achieve revenue targets and meet account growth objectives.

Qualifications

- Required:

- 3+ years of experience in machining, tooling, or manufacturing environments.

- Hands-on experience with CNC machines, cutting tools, or related machining processes.

- Strong knowledge of machining applications and tool performance evaluation.

- Excellent communication and interpersonal skills with the ability to interact effectively with operators, engineers, and decision-makers.

- Experience managing or working with an Inventory Management System (IMS).

- Strong problem-solving skills with a focus on delivering solutions that improve efficiency and reduce costs.

Preferred:

- Previous experience in account management, sales, or customer-facing technical support.

- Knowledge of vendor-managed inventory (VMI) programs and related systems.

- Ability to analyze data and prepare usage and cost-saving reports for customers.

What We Offer

- Competitive salary plus performance-based incentives.

- Comprehensive benefits package (health, dental, vision, 401k, etc.).

- Mileage covered for customer visits.

- Ongoing training and career growth opportunities.

- A collaborative and supportive work environment.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person