Account Manager

Job Overview

We are seeking a motivated and results-driven Account Manager to join our growing landscape services team. The ideal candidate will be responsible for managing client relationships, supporting high-quality service delivery, and driving account growth and retention. This role requires strong communication, organizational, and problem-solving skills, along with a customer-first mindset. You will act as the main point of contact for clients, coordinating with field operations and internal teams to ensure outstanding service and timely follow-through.

Key Responsibilities

- Build and maintain strong, long-term relationships with clients, serving as their trusted point of contact.

- Ensure consistent, high-quality service delivery by collaborating closely with field operations and scheduling teams.

- Proactively monitor client accounts to address concerns, provide updates, and ensure satisfaction.

- Support account growth and retention by identifying upsell opportunities and communicating service enhancements.

- Coordinate with internal teams including Accounts Payable and Operations to resolve client billing questions and service needs.

- Manage service agreements and contract renewals; negotiate changes and ensure client expectations are met.

- Track all account activities, communications, and service milestones using CRM software (e.g., Salesforce or similar).

- Conduct periodic account reviews and site visits to maintain client satisfaction and ensure service standards are met.

- Provide reporting on client feedback, account status, and opportunities for improvement or expansion.

- Stay informed of industry trends and competitor activity to recommend improvements or new offerings.

Qualifications

- Proven experience in account management, customer service, or sales—preferably in landscaping, construction, or field services.

- Strong relationship-building and communication skills, with the ability to manage expectations and resolve conflicts.

- Proficiency in CRM tools such as Salesforce, or similar platforms, for tracking interactions and managing pipelines.

- Ability to collaborate across departments to support service execution, billing, and issue resolution.

- Strong organizational skills and the ability to manage multiple accounts simultaneously.

- Familiarity with landscape industry services is a plus.

- Professional demeanor with a focus on customer retention and satisfaction.

- Bilingual (English/Spanish)

Ready to Grow With Us?

If you're passionate about client success, value teamwork, and want to play a key role in a company that’s building beautiful outdoor spaces, we’d love to hear from you.

Job Type: Full-time

Pay: $55,000.00 per year

Ability to Commute:

- Beaumont, TX 77707 (Preferred)

Ability to Relocate:

- Beaumont, TX 77707: Relocate before starting work (Preferred)

Work Location: In person