Account Manager

Description

Are you enthusiastic about energy transformation? Do you enjoy being in a client-facing

position and proposing market analysis solutions to leading companies, utilities, banks, and

investment funds in the energy industry?

Aurora Energy Research is seeking an Account Manager to join our Commercial team based

in our Austin office. Aurora has developed a market-leading suites of services which provide

analytics and insights to players across the North American power markets – helping to shine

a light on development across the power market and industry. Our services comprise Power

and Renewable Market Services for the major North American power markets, plus

dedicated services for Distributed and Flexible Energy. Together, these provide insights on

the development of power markets and implications for a range of power assets, as well as for

policy and strategy across North America.

As an Account Manager, you’ll drive sales and manage accounts for our energy market

subscription and software services. We’re looking for someone with a strong commercial

mindset, excellent communication skills, and a passion for Account Management. You’ll play

a crucial role in client interactions and contribute to our growth in a dynamic, collaborative

environment with opportunities for progression and innovation

Key Responsibilities

- Onboard customers to our services and strategically map out accounts to identify future opportunities

- Track and improve engagement metrics to enhance client interactions and satisfaction, leveraging growth and developing strategies to enhance account value through cross-selling Aurora’s full-service portfolio

- Achieve and exceed net retention targets by fostering growth and addressing client needs effectively

- Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints

- Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organization to enhance collaboration and drive long-term value

- Drive account value growth by cross-selling and up-selling services and products globally to existing clients

- Conduct sales demonstrations for our analytics services

- Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximize engagement at a senior level

- Process and support advisory opportunities

- Lead complex negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements

- Support clients by providing invoicing assistance

- Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans

- Guide new clients through the onboarding process, ensuring a smooth transition and setup

- Ensure effective delivery of services (e.g. workshops, group meetings) to clients, maintaining high standards and satisfaction

- Assist with invoicing processes to ensure timely and accurate billing

- Identify opportunities for up-selling additional services and products to existing clients

- Proactively engage with clients, especially those with low usage metrics specifically pertaining to software services

- Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services

What we are looking for

Required attributes:

- 2-3 years of technical or subscription account management experience

- Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities

- Proven track record of managing a portfolio

- Calm and adaptable in high-pressure and uncertain situations

- Highly organized, persistent, and diligent

- Proactive and versatile in adapting to an evolving and fast-moving industry

- Ability to communicate and collaborate effectively with senior stakeholders

- Strong commercial mindset with a proven track record in sales and account management

- Excellent written, verbal, and interpersonal communication skills

- Proven success in team-oriented environments

- Passionate and curious about the energy transition

Desirable attributes:

- Account management, and client relationship experience in energy related industry, subscription sales Account Management and Customer success

- Experience with Salesforce or other CRM systems

- Previous professional exposure to energy economics, power markets and power networks

We strongly encourage women and candidates from diverse backgrounds to apply. There is evidence that people from under-represented groups may be less likely to apply unless they meet virtually every selection criterion. We urge candidates who meet at least some of the criteria to consider applying, especially if you are passionate about energy.

What we offer

- A fun, informal, collaborative, and international work culture

- A competitive salary and benefits package

- Access to regular coaching & mentoring sessions and the opportunity to learn from experienced professionals

- A brand-new office space in the vibrant and culturally rich East Austin area

- Access to the Aurora Academy, our training program, offers a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.

Aurora is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

About Aurora Energy Research

From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world’s most influential energy sector participants, including utilities, investors, and governments.

While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.

We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation