Account Manager

Description:

# Job Summary

The Account Manager is responsible for generating revenue by developing long-lasting, mutually beneficial relationships with clients across all business units within Relevant Industrial. This field-based sales role focuses on meeting customer needs through technical expertise, solution development, and consistent client engagement. The Account Manager plays a critical role in identifying new business opportunities, supporting product lines, and maintaining high levels of customer satisfaction.

Essential Duties and Responsibilities

Sales & Customer Development

- Lead all aspects of the sales process including lead generation, solution development, proposal creation, and closing.

- Build and maintain relationships with new and existing customers.

- Promote full range of Relevant Industrial’s Instrumentation and Automation product lines.

- Regularly conduct in-person sales calls and collaborate with factory representatives during regional visits.

- Develop customer accounts by educating clients on value-added services.

- Proactively identify new opportunities and revenue streams within accounts.

Solution Delivery & Technical Support

- Negotiate with customers and suppliers to deliver optimal customer solutions with high profitability.

- Provide technical support, product information, and pricing updates to clients.

- Connect with OEM suppliers to enhance customer offerings and solution value.

- Coordinate internally to deliver cross-functional support to clients.

Communication & Relationship Management

- Ensure accurate client expectations and consistent follow-through on commitments.

- Maintain accurate records and contacts in CRM systems.

- Respond promptly and effectively to customer concerns and complaints.

- Maintain professional and proactive relationships with vendors and principals.

Training & Collaboration

- Participate in internal training sessions, sales meetings, and team development.

- Assist in training new employees and sharing best practices.

Requirements:

Position Requirements

Education and Experience

• Bachelor’s degree in Engineering, technical field, or equivalent experience in instrumentation and control. • 5+ years of experience in B2B industrial sales in sectors such as oil & gas, chemical, refining, power generation, or wastewater. • 5+ years of experience selling Temperature, Pressure, Analytical, Level, Flow instrumentation, and filtration or process equipment. • 3+ years of experience managing strategic customer accounts and multi-site coordination.

Skills and Competencies

• Strong consultative selling and technical proposal development skills. • Proven success in landing new accounts and expanding market share. • Ability to build relationships at the executive level. • Excellent verbal and written communication skills. • Highly organized with strong time-management and CRM usage. • Positive attitude, self-starter, and solutions-oriented mindset.

Physical Requirements and Work Environment

• Frequent use of computer and phone; prolonged sitting in office or vehicle. • Must be able to drive for extended periods for customer visits. • Occasional lifting of demo equipment (up to 50 lbs). • Some walking required in industrial plant or refinery settings. • May be exposed to extreme temperatures during site visits.