Account Executive

Do you thrive on helping others and building genuine connections? Our organization is built on providing essential support and guidance, fostering lasting relationships grounded in trust and reliability. We're looking for an empathetic and articulate Account Executive to join our dedicated team. In this vital role, you'll be the primary point of contact, ensuring our members feel heard, understood, and expertly assisted.

What You'll Do:

- Be the friendly, knowledgeable voice for members reaching out via phone and email.

- Translate complex program details into easy-to-understand information.

- Listen actively to identify member needs and provide accurate, helpful solutions.

- Process account updates and member requests efficiently and with meticulous care.

- Skillfully troubleshoot issues, working towards positive resolutions for members.

- Maintain precise records of all member interactions and transactions.

What You Bring:

- A proven track record in a client-facing role focused on support and problem-solving (e.g., account coordination, client relations).

- Exceptional communication skills – you're clear, concise, and genuinely empathetic in writing and speaking.

- Strong analytical and critical thinking skills to effectively address diverse member inquiries.

- Comfort and proficiency with computer systems and accurate data entry.

- A commitment to accuracy, detail, and maintaining confidentiality.

- High School Diploma or GED required; additional education is a plus.

What We Offer:

- Competitive compensation for your valuable skills.

- A comprehensive benefits package including medical, dental, vision, paid time off, and retirement options (full details available).

- A collaborative and supportive team environment is truly focused on the well-being of its members.

Job Type: Full-time

Pay: $3,268.00 - $4,300.00 per month

Benefits:

- Employee assistance program

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: Remote