1899 Service Supervisor

Requisition: 82459

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 91,100 - $ 144,200

Work Location Category: Onsite

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

As part of PSE&G's Gas Operations business, directly supervise bargaining unit personnel in the installation, servicing and repair of HVAC equipment, gas and electric appliances, commercial and industrial equipment, emergency and leak response, and meter and regulator installations. Work location may vary based on business needs.

Job Responsibilities

- Assure customer satisfaction for residential and small industrial and commercial customers; includes interaction with municipalities, government agencies/officials on behalf of PSE&G.

- Maintain performance records to ensure proper productivity and quality of work.

- Ensure technical development of Appliance Service Associates. Train, appraise and evaluate work performance. Provide technical expertise for supervised employees as required.

- As required, coach and counsel employees and resolve employee and industrial relations matters.

- Assure work practices are safe and quality-driven.

- Perform economic/productivity evaluations of work practices.

- Ensure follow-up and customer contact on BPU/Executive inquiries.

- As Appliance Service is a 24/7 operation, you must be willing to respond outside of normal working hours. You may also be required to work in an alternate location.

Job Specific Qualifications

Required:

- High School diploma

- Minimum 3 years' experience in appliance repair or the construction / operation / maintenance of gas distribution facilities

- Broad knowledge of and experience in the gas delivery business

- Leadership skills; Ability to achieve results in challenging situations

- Analytical skills, strong Knowledge of Microsoft Office

- Must obtain an acceptable score on the First Line Supervisor's Test (FLST) unless presently an internal employee directly supervising (i.e. responsible for performance review) blue collar, operating department/represented associates for a minimum of 12 continuous months. For those who have previously taken and received an acceptable score on the FLST but who are not presently and directly supervising represented associates, test results will be valid for a maximum period of two years from the date the test was taken.

- Knowledge of the Company/Union Bargaining agreement

- Must possess and maintain a valid US driver's license with a satisfactory driving record.

- This is a safety sensitive position. D.O.T. testing is required.

Desired:

- Associate or Bachelor's degree

- Mechanical skills, knowledge of HVAC and Energy Consuming Equipment

- Plumbing, Electrical or Mechanical trade-related licenses and certifications

- Strong presentation skills

Minimum Years of Experience

3 years of experience

Education

Data Needed in Data Needed

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company.

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

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