CustomBrites

Working Supervisor – Jewelry Crafting & Operations

Mississauga, ON

full time

On-site

Mining

About This Job

The Working Supervisor plays a dual role in both hands-on production and team leadership at Brites Jewelry Inc. This role involves actively participating in the daily operations of jewelry creation while also supervising a small team of production staff. The ideal candidate will demonstrate strong craftsmanship, excellent organizational skills, and the ability to lead by example in a fast-paced, detail-focused environment. This position also includes customer service support and shipping logistics to ensure smooth end-to-end fulfillment.

What You’ll Do:

Key Responsibilities:

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Oversee day-to-day operations of the jewelry production team, ensuring high-quality output and timely order fulfillment

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Actively participate in jewelry production including assembly, engraving, finishing, quality control, and packaging

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Supervise and support a small team of production staff, offering guidance, training, and hands-on assistance

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Provide friendly and professional customer service via email and messaging platforms, addressing order questions, custom requests, and issue resolution

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Manage shipping tasks including printing labels, packaging, and coordinating daily pickups or drop-offs

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Ensure accuracy and efficiency in order tracking, shipping documentation, and processing returns or repairs

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Monitor inventory of materials, packaging supplies, and tools, and report any shortages or maintenance needs

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Communicate effectively with management on workflow updates, production challenges, and customer feedback

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Assist with scheduling, prioritizing orders, and adapting to increased demand during peak seasons

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Maintain a clean, organized, and safe work environment for both self and team

Qualifications:

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Proven experience in jewelry production or a similar hands-on craft or manufacturing role

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Prior experience in a supervisory or team leadership position preferred

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Strong organizational skills and attention to detail

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Excellent communication skills with a customer-first mindset

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Comfortable handling customer inquiries and problem-solving with a positive attitude

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Experience with shipping platforms such as Chitchats, Canada Post, or similar is an asset

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Ability to manage multiple priorities in a fast-paced environment

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Willingness to work extended hours and weekends during peak seasons

The Details:

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Full-time, Monday–Friday / 8am-4pm

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On-site in Mississauga

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Pay $25/hr

Employee discounts and potential for growth within the company

To Apply:

Send your resume. We can’t wait to hear from you!

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: No less than 40 per week

Additional pay:

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Overtime pay

Benefits:

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Casual dress

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On-site parking

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Paid time off

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Store discount

Schedule:

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8 hour shift

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Day shift

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Monday to Friday

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Weekends as needed

Language:

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French (preferred)

Work Location: In person

Application deadline: 2025-08-01

Expected start date: 2025-07-28