Will Call

About us

Duralum Products Inc., has been a trusted name in the aluminum patio cover and sun room industry for over 60 years. We have been manufacturing quality Sun Rooms, Aluminum Patio Covers, Lattice Patio Covers, Insulated Patio Covers and Patio Enclosures since 1962. Our commitment to quality, innovation, and exceptional service has made us a leader in this field.

We are seeking skilled employees for the Will Call/Delivery position. The position is full-time and offers competitive wages and benefit plans upon completion of the introductory period.

Job Summary: Preparation and delivery of customer orders for on-site pick. This will be achieved by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Audits carts assembled for customer deliver against the B.O.M., initialing each audit check point and correcting and material shortages on the cart prior to customer arrival.

- Assists customer with Add-Ons as needed ensuring credit check, C.O.D., and additional customer charge policies are followed. Accuracy is key.

- Keeps customer service as a priority by initiating and/or assisting with the loading of carts and other activities that a core to a quality customer experience.

- Follows B.O.M. to manufacture channel by cutting extrusions to customer specifications; stays focused on safety and minimizing waste during this process.

- Maintains a high level of productivity by working in multiple areas of Duralum as a team contributor.

- Actively participates in safety training; makes safety a priority each day; takes a leadership role among your peers by drawing pointing out any unsafe practices.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully;

- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

- Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

- Communication – Oral, speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; Written - writes clearly and informatively; able to read and interpret written information.

- Teamwork - Balances team and individual responsibilities; gives and welcomes feedback.

- Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

- Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

- Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

- Initiative - Volunteers readily; Undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience - High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Must posses the ability to read and comprehend simple instructions, short correspondence, and memos. Must posses the ability to write simple correspondence. Must posses the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to use and read a tape measure.

Reasoning Ability: Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must possess the ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is frequently required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; occasional outside weather conditions and heat. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Vision insurance

Education:

- High school or equivalent (Preferred)

Language:

- English (Preferred)

Ability to Commute:

- Tolleson, AZ 85353 (Required)

Ability to Relocate:

- Tolleson, AZ 85353: Relocate before starting work (Required)

Work Location: In person