Which Wich Team Member

Description

Position Objective: The objective of a Which Wich Line Staff is to make superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service.

Guest Service

Demonstrate Superior Service by providing “Service with Vibe”.

Demonstrate The 10 Points Of Superior Service

- Commitment to our Guests

- Be the ambassador of the “Vibe” and the Brand – Lead by example

- Respect and courtesy

- Presenting a clean and polished image through our attire 5. Ambassador of Standards

- Professionalism

- Efficiency

- No problem is too small - Never say No

- Handle Guest complaints professionally

- Maintain property and equipment to ensure Guests have a safe and superior dining experience

Our Team

It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities

Honesty and Reliability

- Always be truthful and honest with fellow Team Members, Management and Guests

- Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift

- Always follow company policies and procedures

Tenacity

- Work until a task is completed. Leave no job unfinished, regardless of the task.

- Work at a fast pace to ensure that guest demands are met

- Work smart to be able to effectively juggle multiple tasks

Friendly and Enthusiastic

- Interact with the Guests and maintain an upbeat attitude at all times

- Communicate with guests and co-workers in a friendly, outgoing fashion

Service Minded

- Work or perform services for others in a friendly, accommodating, and attentive manner

- Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests

- Go above and beyond to make each Guest’s visit enjoyable

Teamwork

- Enthusiastically pitch in to help fellow team members better serve guests

- Treat all team members with courtesy and respect

- Seek opportunities to make for a more efficient, safe or friendly work environment

Requirements

- Preferred to have food service experience

- Must possess basic math skills

- Must have basic computer skills and fundamentals

- Must read, communicate and understand English as it relates to the job and safety regulations

- Must be able to follow directions

Working Conditions

This position requires the ability to perform the basic functions of the job

- Must be able to work shifts up to 8hrs a day

- Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)

- Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.

- Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks

- Standing, bending and walking for extended periods of time on hard surface

- Must be able to bend and stoop to lift and move boxes, sweep and mop

- Must be able to lift over head up to 15lbs

- Lifting up 15 lbs frequently, 25lbs occasionally