High Knob Owners' Association and High Knob Utilities

Water Utility Administrative Specialist

Front Royal, VA

Part-time

About This Job

Job Title: Administrative Assistant Organization: High Knob Utilities, Inc. (HKUI) Location: Front Royal, VA (Hybrid – On-site and Remote) Compensation: Up to $25/hour Schedule: Part-time, approximately 20 - 25 hours per week

Join Our Award-Winning Mountain Community

Nestled in the Blue Ridge Mountains of Front Royal, Virginia, High Knob is a tranquil, nature-rich community with a friendly atmosphere and stunning views. High Knob Utilities, Inc. (HKUI), a non-profit, member-owned utility, is recognized by the Virginia Rural Water Association as “one of the finest small water systems in the region.” Sourcing water from protected springs and wells, HKUI provides exceptional water quality. Join our team to contribute to this vital water system’s excellence.

Position Overview

HKUI is seeking a part-time Administrator to support the operations of our community water utility, which serves approximately 500 homes. This position plays a key role in assisting our Water System Operator, maintaining compliance reporting, engaging with community members, and ensuring smooth daily administrative functions. The role combines on-site and remote work and is ideal for someone who is organized, community-minded, and comfortable working independently.

Key Responsibilities Include:

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Providing customer service for resident water service inquiries via phone, email, and in person

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Supporting billing operations, including collections, processing payments and mailing invoices

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Coordinating with the Water System Operator and outsourced bookkeeper

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Preparing reports for regulatory agencies (Virginia Department of Health, Department of Environmental Quality, State Corporation Commission, and Virgina Resource Agency)

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Assisting with board meeting logistics and communications

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Managing water account transfers during property sales

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Partnering with the High Knob Owner’s Association Office Manager to support shared office needs

Qualifications:

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Experience in office administration or customer service (utility or government experience a plus)

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Strong communication skills and attention to detail

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Ability to work independently while collaborating with small teams

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Tech-savvy and comfortable using email, spreadsheets, and Zoom

Apply Today!

Help us continue delivering exceptional service to our community while working in one of the most beautiful neighborhoods in Virginia. To apply, please submit your resume and a brief cover letter explaining your interest in the role.

Job Type: Part-time

Pay: $20,800.00 - $26,000.00 per year

Expected hours: 20 – 25 per week

Benefits:

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401(k) matching

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Flexible schedule

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Paid time off

Schedule:

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Monday to Friday

Ability to Commute:

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Front Royal, VA 22630 (Required)

Ability to Relocate:

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Front Royal, VA 22630: Relocate before starting work (Required)

Work Location: Hybrid remote in Front Royal, VA 22630