VP - Customer Service Solutions Delivery

The base salary range for this position is dependent upon experience and location, ranging from: $205,000 - $256,000.

Job Summary:

The Vice President of Customer Service Solution Delivery will lead and oversee the planning, design, development, and the delivery of the organization’s customer service systems and related IT processes. This includes the SAP Competency Center, Call Center telephone and tools, Customer on-line functional capabilities, system rate changes and billing functions. The VP will drive the strategic vision to ensure the customer experience is maximized via the systems and related IT processes.

Job Purpose (High level overview of Role):

Key Responsibilities:

Required Qualifications:

Job Requirements:

Required Skills and Abilities:

Other Abilities:

#LI-On-Site

#LI-JM1

Company:

AVANGRID MANAGEMENT COMPANY, LLC.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date: