Supv Customer Charged Services

Job Title: Supervisor - Customer Charged Services

Location: Orange, CT (60 Marsh Hill Rd)

Work type: Office

The salary range for this position is dependent upon experience, ranging from $103,939 to $129,924.

Job Summary

Provide both Administrative and field supervision of bargaining unit technicians in the SCG Meter & Service Department. The Meter & Service department is responsible for emergency response, meter manifold installation and upgrades, customer turn on and turn-off, customer service-related work, natural gas piping surveys (inside line inspections & Business District Surveys) and residential and commercial regulator inspections. The supervisor is responsible for the safety compliance, integrated planning and scheduling, adherence to regulatory compliance schedules for a multitude of daily activities, execution of fieldwork, productivity performance, coaching, training, mentoring, and various administrative duties for their perspective technicians. Interacts to resolve customer related issues and concerns (external and internal) ensuring overall customer satisfaction. Ensures area coverage by technicians to meet all emergency response and customer appointments.

You will prepare and execute field activities, as well as coordinate and schedule these operations. Supervisor – Customer Charged Service is responsible for the adherence of all construction and maintenance activities and are performed in accordance with meter work procedures (including leak and CO detection response), Gas Operations and Maintenance Manual (O&M), SCG Construction Standards, approved policies, regulatory procedures, safety rules and approved budgets. Supervisor – Customer Charged Service communicates with customers and community officials as well as State of Connecticut Public Utilities Regulatory Authority (PURA) concerning all aspects of utility operations and compliance, maintenance, and service

Responsibilities:

Required Qualifications:

Competencies

#LI-NB1

#LI-office

Company:

THE SOUTHERN CONNECTICUT GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:

July-1-2025