Sr. Customer Solutions Specialist

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Customer Solutions Specialist (CSS) is responsible for providing the highest level of technical support and service to authorized installers and solar + storage system owners. The CSS will manage service & scheduling, providing troubleshooting support, and authorize warranty repairs with limited supervision and minimal guidance from leadership.

CSS acts as the single point of contact for complex product-related issues working cross-functionally with Technical Support, Customer Support, and the legal department to resolve issues in a timely manner.

ESSENTIAL DUTIES:

MINIMUM QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

KNOWLEDGE, SKILLS AND ABILITIES:

Physical Demands

: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”