Vice President of Service Parts

Vice President of Service Parts

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality.

Role Overview

The Vice President of Service Parts will provide leadership and implementation of parts planning, demand, forecast, fulfillment, repairs, for Gas Turbines, Steam Turbines, Generators and Auxiliaries. VP of Service Parts will lead teams and individual contributors responsible for the response to both internal and external requests for quote, order entry, parts planning, delivery, and billing. The VP of Service Parts will provide insights and collaborate with Supply Chain, S&OP, Sales, Commercial Ops, Engineering, Service Operations and Field Outage Services to maximize customer satisfaction and profitability of Power Generation Services. The VP of Service parts will maintain reporting and KPI’s on all inventory and assets. The VP of Service Parts leads the team on all coordination and communication for the activities involved with the Order Fulfillment process.

Key Responsibilities

- Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership.

- Build and develop the service parts team culture while owning and enhancing parts quotation and order fulfillment processes.

- Lead engineering, supply chain, logistics teams to identify defects, manage and troubleshoot, mitigate challenges to attain time and completion goals.

- Identify process and capability gaps and implement improvements to exceed client expectations.

- Conduct root cause analysis around defects to reduce recurrence and mitigate defect impacts to clients.

- Consult and strategize with pricing analysts, sourcing and suppliers around costs and delivery targets.

- Create guidelines and requirements that streamline consistent delivery and client satisfaction.

- Enforce and comply with all environmental health and safety policies, practices, and procedures.

Requirements

- Bachelor’s degree in any Engineering, Construction, Business or any relevant four year degree from an accredited university.

- 12+ years of leading service parts engineering departments in the Power Generation Industry.

- Develop, implement, and standardize processes to increase efficiencies related to part processing, exchanges, and S&OP’s.

- Manage financial budgets and goals of the parts business including, actual vs sold reviews, invoice approvals and A/R collection efforts.

- Support warranty and Quality Product Lifecycle Management team on warranty claims.

- Forecast parts demand while considering all supply chain areas including new/reparable parts, factory, and vendor supply chain.

- Delivery parts availability data (current inventory/age, incoming future demand/intended use, repair I&A and repair completion timing, brown inventory) to key stakeholders.

- Implement and support ISO 9001 compliance initiatives and audits.

- Train and identify upskilling areas to ensure your team’s success.

- Ability to travel up to 35%.

Why Should You Apply?

- Excellent Benefits (Medical, Dental, Vision & 401K Matching).

- Excellent development programs and advancement opportunities.

- Tuition reimbursement and on-the-job training.

- Paid vacation, sick time, and holidays.

- Committed to quality products and services.

- Great working environment and culture.

- Employee Appreciation Programs and Event.

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.