Utility Billing Analyst

Green Mountain Power (GMP) is seeking a full-time Billing Specialist to join its Customer Accounting team.

In this role you will:

- Deliver excellent customer experiences in all interactions with all customers.

- Process, maintain and reconcile customer's utility accounts.

- Solve complex account problems through research, analysis and resolution of customer account discrepancies and errors.

- Execute the billing process, which includes inputting and exporting meter data, researching usage exceptions, verifying reads and processing group net metering monthly bills.

- Utilize SQL statements to query the database to obtain customer billing data.

- Communicate with both internal and external customers describing account matters and follow up to ensure understanding and resolution of all issues.

- Continuously look for ways to improve processes and find better solutions for our customers.

- This role requires extensive knowledge in creating formulas, filtering, editing and generating Microsoft Excel spreadsheets, especially for billing.

Knowledge, Skills and Abilities

- Skillful in building successful relationships.

- Excellent communication skills.

- The ability to adapt quickly to changes.

- The drive to improve processes and become more efficient and effective every day.

- A strong interest in technology and the desire to learn and leverage technical solutions for communication, analysis, and efficient workflow.

- Extensive knowledge of utility billing and payment processes and procedures.

- Ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures.

- Must possess strong problem solving and analytical skills.

- Must have intermediate to advanced level knowledge in Microsoft Excel and Word.

- Prior knowledge of solar, including incentives, net metering structure is a plus.

- Experience with SQL is a plus.

This position is based out of our Rutland or Colchester Vermont locations.

As part of our commitment to fair and open hiring practices, we disclose compensation. This position offers a competitive salary range of $65,000 - $80,000 annually, commensurate with experience, qualifications, and the scope of responsibilities. We believe in skill, dedication, innovative thinking, and growth.

About Green Mountain Power

Green Mountain Power serves more than 275,000 residential and business customers in Vermont with electricity that's 100% carbon free and 80% renewable on an annual basis. GMP is partnering with customers to provide solutions that deliver resiliency and affordability while cutting carbon and costs for all. GMP is the first utility in the world to get a B Corp certification, meeting rigorous social, environmental, accountability and transparency standards and committing to use business as a force for good. GMP was named to Fast Company's 2024 Most Innovative Companies in the World list, the sixth time earning that honor. In 2024, 2023 and 2021 the Smart Electric Power Alliance (SEPA) honored GMP as a nationwide leader in energy transformation. And, in 2022 GMP was named to TIME's list of the 100 Most Influential Companies for its groundbreaking resiliency work to transform the grid for customers.

Don't meet every single requirement? At GMP we are dedicated to building a workplace with all different kinds of people and all different kinds of backgrounds, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Green Mountain Power is an Equal Opportunity Employer