Billing Analyst - Houston, Texas (Utilities/Retail Energy Industry)

Billing Analyst (Utilities/Retail Energy Industry)

Company: Spark Energy, LLC

Title: Billing Analyst

Location: Houston, Texas - Corporate Office (this role requires an in-office work schedule)

FLSA Status: Exempt

Via Renewables was founded as Spark Energy in 1999 in Houston, Texas, and quickly became one of the pioneers of the retail energy industry. Since then, it has been established as one of the most dependable and trusted electricity providers and natural gas companies in the country, serving customers in 94 utilities across 19 states. Led by increased consumer demand for renewable power, Via Renewables has enhanced its renewable and carbon neutral energy plans to align with evolving customer needs. Its mission is to become a market-leading provider of sustainable energy and to develop renewable resources including solar, hydro, and battery technology.

JOB SUMMARY

This position is responsible for execution and coordination of Billing Analyst processes included in the order- to-cash cycle ensuring timely and accurate transaction processing and invoicing to customers across the multiple brands, systems and utility markets of Spark Energy. The individual is responsible for maintaining the data integrity within the billing processes and sub-systems and working cross functionally to resolve discrepancies between billing systems and financial records. Responsibilities also include ensuring processes and controls are operating effectively and are in compliance with established market rules and procedures. The individual is also responsible for identifying and driving out creative process improvements, automation and systems enhancements as well as streamlining effective billing and transactions processes across all brands, systems and markets.

SUMMARY OF ESSENTIAL JOB FUNCTION

- Responsible for identifying solutions for increased overall performance, productivity and capability

- Perform reconciliation activities from order to cash with a keen focus on key metrics and outcomes and maintaining data integrity

- Provide analytical and technical solutions to system/customer related problems with a focus on root cause analysis including in assisting with implementation of new billing system

- Coordinate and communicate with other business process owners and IT teams that affect or are affected by customer operations processes; work with internal stakeholders to define effective customer solutions to meet business needs

- Work with internal and external/vendor cross-functional teams to resolve errors and implement process improvement

MINIMUM REQUIREMENTS

- 1+ year of Retail Energy/Utilities experience preferred

- CRM/Billing application and EDI experience

- Working knowledge of market transaction and EDI protocols in various utility markets across multiple states

- Strong analytical and problem solving skills

- Excellent verbal and written communication skills

- Proficient with MS Suite, advanced knowledge in Excel, database and presentation development applications.

- As this is a fast-paced environment with changing requirements, job flexibility is a necessity

ABILITIES REQUIRED

- Ability to meet highest attendance requirements

- Ability to handle multiple tasks concurrently

- Ability to use personal computer, calculator, etc.

- Could involve some lifting up to 20 pounds

- Ability to sit for extended periods of time without much movement

- Ability to work in time-sensitive environment with non-flexible deadlines

- All candidates must have the ability to speak, read and write English

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Via Renewables is an equal opportunity employer.

“We are currently managing our staffing needs internally. Please, no recruiting firm or staffing firm candidates. Consideration will not be given to candidates who have not directly completed an employment application. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. We are not adding to our limited list of currently approved vendors. Please refrain from contacting us or any employees regarding staffing or recruitment opportunities."