Customer Success Project Coordinator
Customer Success Project Coordinator
United States, United States
Full timeRemote
Utilities
About This Job
About InductEV:
At InductEV, we're revolutionizing the decarbonization of commercial mobility. As the leader in wireless EV-charging systems, we're building the first ever wireless charging platform to help OEMs, fleet operators and infrastructure owners to embrace a greener future. Our AI powered data, energy and mobility solutions help companies lower people and real estate costs, maximize vehicle uptime, and reduce overall carbon footprint.
As demand for our groundbreaking solutions continues to grow, we're scaling up and expanding our world-class team. We're seeking exceptional individuals who share our passion for a cleaner, more sustainable future to join us on this exciting journey.
Job Summary:
•
We are looking for a customer success project coordinator to join our team. In this role, you will collaborate with sales, field services, engineers and other departments to manage existing customer relationships, onboard new customers and collaborate cross-functionally to drive project activities to completion.
Key Responsibilities:
Manage Customer Relationships & Engagement:
•
Develop strong relationships with customers, ensuring satisfaction and long-term success.
•
Proactively communicate with customers on a regular basis to ensure a consistent and reliable flow of information
•
Track customer interactions, key account milestones, and engagement metrics to drive strategic account planning.
•
Develop an in-depth understanding of InductEV products and their capabilities. Stay up to date with new features and communicate changes to customers.
Project Manage Customer Success Activities:
•
Track customer onboarding, account health, and overall project launch status in Wrike, the organization’s project management platform.
•
Establish and monitor project timelines, key milestones, and deliverables to ensure smooth onboarding and continued engagement.
•
Follow up with internal stakeholders to track progress on tasks and escalate risks proactively.
Onboard New Customers:
•
Partner with sales, OEM integrations, engineering and supply chain to ensure a smooth onboarding experience, mapping out clear milestones and timelines.
•
Track onboarding progress in Wrike, updating stakeholders on key deliverables and risks. Develop and refine onboarding checklists and workflows to improve efficiency and consistency.
Track & Report on Core Customer Metrics:
•
Monitor customer health indicators such as utilization, energy usage, and NPS to ensure engagement.
•
Generate customer reports and insights to drive data-informed decision-making.
•
Regularly update stakeholders on customer performance, risks, and opportunities for improvement.
Key Tools & Processes:
•
Wrike (or equivalent) for task management, milestone tracking, and cross-functional collaboration.
•
Structured project management approach for onboarding, customer health tracking, and renewals.
•
Regular status meetings and follow-ups with internal teams to ensure alignment on customer priorities.
•
Risk identification and escalation to address potential customer issues proactively.
What You’ll Need:
•
Bachelor’s Degree
•
3+ years of experience in a similar role
•
Experience working in automotive or EV industry preferred
•
Experience working with project management products
Trending Jobs
Lead Software Engineer
Energy Hire
Full time
$120000 - $180000
Dallas, Texas
12 months ago
LL
Field Landmen, Division Order Analysts & Lease Analysts
Liberty Land Management, LLC
ContractHouston, Texas
4 months ago
Armed Nuclear Security Officer
Ontario Power Generation
full timePickering, ON
7 months ago
Landman
Aaron Resources, LLC
full time00
7 months ago
Industrial Craft Electricians for 2026 Start– Kennecott Copper
Rio Tinto
full timeSalt Lake City, UT
7 months ago
Deckhand 3
Marathon Petroleum Corporation
full timeCatlettsburg, KY
7 months ago
Title Landman
Norwood Land Services, LLC
contract00
7 months ago
Nuclear Security Officer
Constellation
full timeCordova, IL
6 months ago
Title Landman
Perpetual Resource Partners LLC
full timeDallas, TX
7 months ago
TL
Independent Petroleum Landman
Texhoma Land Consultants, Inc
full time, contract$84500 - $104000
Oklahoma City, OK
7 months ago
Stock Handler
PSEG
$47840 - $85280
Secaucus, NJ
7 months ago
PE
A&D Landman
Pheasant Energy
ContractFort Worth, Texas
25 days ago
Haul Truck Operators – Kennecott Copper
Rio Tinto
full timeSalt Lake City, UT
7 months ago
PR
Executive Coordinator
Perpetua Resources
full time$55000 - $75000
Boise, ID
7 months ago
HE
Accounting Clerk II - Oahu
Hawaiian Electric Company, Inc.
$47840 - $47840
Honolulu, HI
7 months ago
Wastewater Treatment Plant Operator-Lower Jackson
Environmental Systems Service, Ltd.
full time$31200 - $52000
Eagle Rock, VA
5 months ago
SL
Title Landman - NM, OH, OK, TX
STEPHENS LAND SERVICES, INC.
Full timeNorman, Oklahoma
2 months ago
STOREKEEPER
Manitoba Hydro
Winnipeg, MB
7 months ago
Surface Landman
Bison Oil & Gas IV, LLC
full time$83500 - $132400
Denver, CO
7 months ago
University Co-Op Student-Project Engineering, 16 months, Toronto, May 2026
Hydro One
temporaryToronto, ON
7 months ago